Customer reviews from Kitchen Aid
KitchenAid - Refurbished Excellent - 5.5 Quart Bowl-Lift Stand Mixer, RKSM55 - Black Matte
Average customer rating
4.5
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
35
4 Stars
1
3 Stars
2
2 Stars
0
1 Star
4
94%of customers recommend this product.
(
32 out of
34)
Customer Reviews for KitchenAid - Refurbished Excellent - 5.5 Quart Bowl-Lift Stand Mixer, RKSM55 - Black Matte
Customer Rating
1
Sent damaged unit, no customer support.
on May 7, 2024
Posted by: ExKitchenAiduser
I purchased refurbished because it was advertised as “unused or lightly used” and “like new” condition. As soon as I opened the box, I knew something was wrong. The top of the mixer looks like someone took a knife to it. I reached out immediately and was told to call. When I was finally able to reach someone, he talked to me like I was stupid. He said since it’s refurbished, there’s nothing they can do about “cosmetic damage.” I don’t mind a little ding, but big gouges isn’t “like new.” He finally told me I could return it, but it would take 5 to 6 weeks to process a refund, and then I could repurchase at a higher price as they would not honor the coupon I used originally. It’s insane that they can send a product that looks like somebody intentionally damaged it, expect you to go through all the trouble of shipping it back to them, wait for weeks, and then pay more money for the same unit, hoping it isn’t also extremely damaged. Then, he had the audacity to try to upsell me to a different model. This is the worst customer service I’ve ever received in my life. I’ve been devoted to KitchenAid for decades, but since I can’t count on them to fix issues like this, I’ll have to switch brands.
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Must have for GF bakers.
on April 24, 2024
Posted by: Connie17
[This review was collected as part of a promotion.] I’ve used hand held mixers all of my life. This is a must have for those gooey gluten free cake and dough recipes. The GF cake mixes were traveling up my hand held beaters and getting inside the attachment holes making clean up difficult. It is large enough to hold a double batch and likely up to a quadruple batch (I haven’t tried that yet). It frees up my hands so I can work on other parts of the cooking process. For example I can measure more ingredients while the mixer creams the sugar. I can prep the pan while the mixer is working. I avoided buying one due to lack of cabinet space. I leave on the counter. It looks nice and marches my kitchen decor.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Great mixer and attachments!
on April 15, 2024
Posted by: Yomama
from Dallas, TX
[This review was collected as part of a promotion.] Great mixer! I love all the attachments and the easy utility.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Amazing Gift!
on March 13, 2024
Posted by: marcie02
[This review was collected as part of a promotion.] I got this for my birthday and I love it! Hands down one of my favorite kitchen appliances!!
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Awesome
on March 9, 2024
Posted by: Squirrelman300
from Poplar Bluff Missouri
[This review was collected as part of a promotion.] I'm extremely happy with this mixer. I use it just about daily
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Adult toy
on February 26, 2024
Posted by: Jaime575
from Dexter NM
[This review was collected as part of a promotion.] It's fun to use I've done pizza dough cookies cakes and breads
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Awesome
on February 19, 2024
Posted by: Jea11
[This review was collected as part of a promotion.] I got this as a gift and it’s a game changer for sure! I’ve never made this much bread in my life.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid
Customer Rating
5
Working perfectly
on February 19, 2024
Posted by: cale70
from Wisconsin
[This review was collected as part of a promotion.] Have owned this for about a month and made 6 loaves of bread so far. Working great and making the process easy.
I would recommend this to a friend!
Written by a customer while visiting Kitchen Aid