Customer reviews from intexcorp.com
Intex - 28523E Round PureSpa Energy Efficient Spa Hot Tub Replacement Cover, Tan
Average customer rating
1.5
(2 Reviews)
Rating breakdown 2 reviews
5 Stars
0
4 Stars
0
3 Stars
0
2 Stars
1
1 Star
1
0%of customers recommend this product.
(
0 out of
2)
Customer Reviews for Intex - 28523E Round PureSpa Energy Efficient Spa Hot Tub Replacement Cover, Tan
Customer Rating
2
Not great
on June 13, 2025
Posted by: Art
Gender:Male
Insulates well, but that's the most I can say positive. First, while setting it up, I went to snap the strap buckle for the very first time, and the buckle broke.
Next, it has vent holes to allow the inner and outer layers to move across each other. This makes sense, and I saw the instructions to close it. I failed to notice that it has two, not one. On the side and on top. I missed the top one. Within days of setting it up, we got a big rain and the space between the laters completely filled with water. In trying to get the water out, I ended up wadding the insulation foam into a big lump that I can't smooth out. It now looks like I'm hiding a body under my hot tub cover. This is arguably my fault, but there's got to be a better way to let air in once, and not invite water.
This cover is quite heavy, and fits tightly over the tub, which seems necessary, but it makes each soak a laborious process, and the relaxation of the soak is negated by the work of pulling this 30+ lb cover back over the tub.
It tends to hold rain water on top, which breeds mosquitoes if you don't diligently drain it off, which is not easy without getting your shoes soaked.
Lastly, now one of the side seams is coming apart. It's no longer a tight fit, but somehow it's still not easy to pull back over the tub.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, September 17, 2025
We’re sorry to hear about the difficulties you’ve experienced with your hot tub cover. We appreciate your detailed feedback and will share it with our team to help improve design, usability, and durability.
Written by a customer while visiting intexcorp.com
Customer Rating
1
New cover design is a fail.
on May 22, 2025
Posted by: S. Moon
from Bangor maine
Gender:Female
I bought a new spa last spring and was excited to have a more energy efficient cover than the one our last spa had. Within weeks it got wet inside the foam bunched up and it’s been a heavy mess to get on and off ever since.
No, I would not recommend this to a friend.
Response from intexcorp.comBy Intex Consumer Service, August 27, 2025
We're sorry to hear about your experience. Please contact us for troubleshooting support via chat at intexcorp.com or call 310-549-8235. We are here to help!
Written by a customer while visiting intexcorp.com