Customer reviews from bose.com
Bose - Refurbished Excellent - TV Speaker Compact Bluetooth Soundbar for Clear Dialogue and Enhanced TV Sound - Black
Average customer rating
4.5
(385 Reviews)
Rating breakdown 385 reviews
5 Stars
295
4 Stars
39
3 Stars
26
2 Stars
12
1 Star
13
Customer Reviews for Bose - Refurbished Excellent - TV Speaker Compact Bluetooth Soundbar for Clear Dialogue and Enhanced TV Sound - Black
Customer Rating
5
So Clear
on July 6, 2020
Posted by: jnbpdt
Gender:Female
Length of ownership:1 week
[This review was collected as part of a promotion.] I love this sound bar. It makes watching tv like an entire new experience. The clarity of the sound bar is, by far, the best I have ever experienced. It made movie watching so wonderful. It has a good amount of bass to it, however, it is not going to shake your walls or anything. I, personally, love that feature. The remote is very easy to understand and operate. It came with batteries inside. Setup only took a few minutes and the instructions that are included are very easy to understand. The sound bar itself is very compact but produces a great amount of sound. It is not bulky and sits low. I am extremely impressed with this sound bar and I highly recommend it.
Written by a customer while visiting bose.com
Customer Rating
3
Looks Neat. Just wanted more.
on July 5, 2020
Posted by: SconnieDad80
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] Out of the box I was really excited to try this new sound bar. It looked sleek and stylish and very well made. It was extremely easy to set up and get running. I was able to connect to my television with both the HDMI cable and via bluetooth. I was impressed by the ease of the installation. The remote was very nice as well. The instructions were very, very easy to follow and the remote was very easy to use. All the functions worked very well. I was, however, disappointed in the overall sound. I tried out all the different settings and functions and not much changed. The speaker was basically a louder version of the speakers built into the TV. I tried several different levels of bass to see if I could make the sound have a richer quality but I just couldn't do it. If you're looking for a louder sound this sound bar definitely fits the bill for sure. I was just looking for a more total package system. It does give a very high quality sound for sure, though. The quality was very nice and crisp.
Response from bose.comBy Tori Mae, Customer Support , July 6, 2020
Hello!
Thanks so much for leaving your feedback for us. I am glad that you like the appearance of your speaker and the easy setup process. I am sorry that you are unhappy with the overall sound of the speaker. Although, it's great that you do find it high quality.
It may be that you had 'Dialogue mode' enabled on the speaker, this may be why it just sounded louder than your TV speakers. The steps to change this can be found here https://bose.life/2CbNjie.
If you need any further assistance, please do reach out to us using the link at the bottom of the page!
Kind Regards,
Tori Mae - Customer Support
Thanks so much for leaving your feedback for us. I am glad that you like the appearance of your speaker and the easy setup process. I am sorry that you are unhappy with the overall sound of the speaker. Although, it's great that you do find it high quality.
It may be that you had 'Dialogue mode' enabled on the speaker, this may be why it just sounded louder than your TV speakers. The steps to change this can be found here https://bose.life/2CbNjie.
If you need any further assistance, please do reach out to us using the link at the bottom of the page!
Kind Regards,
Tori Mae - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Superior clarity and sound!
on July 5, 2020
Posted by: AnnieL
Gender:Female
[This review was collected as part of a promotion.] This was my first-time using Bose TV speakers, and I cannot believe I waited this long! I’m shocked by how much better the sound is. The difference in both clarity and quality way exceeded my expectations. And the sound is natural, and so easy to adjust with just a touch of the bass button. I was pleasantly surprised how easy it was to install too. It literally took minutes from unboxing to completion. The size is both sleek and slim line. It fits easily under my smart tv and the cords are plenty long enough. One of my favorite features is the Bluetooth connectivity. I can wirelessly pair any of my smart devices to the speakers to listen to both my music play lists and podcasts. My other favorite feature is the “dialogue mode”. The conversations and voices are so much clearer when listening to television programs. I leave this mode on most of the time. I am thrilled with the addition of this Bose speaker and highly recommend this product- you will LOVE it!
Written by a customer while visiting bose.com
Customer Rating
5
It's a Bose!!!
on July 5, 2020
Posted by: Shelley12462
Gender:Female
Length of ownership:1 week
[This review was collected as part of a promotion.] What more do you have to say then it’s a Bose! This tv speaker is the perfect size. It's not too big yet not too small. It's about the width of two small cable boxes. For a small size tv speaker, it produces a nice full and rich sound. I was worried that it wouldn’t have any bass, that it would have to much mids, and highs. Surprisingly this thing has some nice bass. It’s not going to rumble your house, but it does a beautiful job of nice and even mids, highs, and basses. The sound is Crystal clear. The set up was a breeze. I don’t think it could be any simpler. You just plug in the audio cable, power cable, turn it on, and presto. The system I had before this was too big, took up twice the space, and had half the sound this Bose has. I tried out the Bluetooth feature, connected it to my Samsung Note 8 phone and played some of my favorite music some with some bass and I was shocked on how good it sounded. This is a perfect tv speaker for that person that wants a simple, high quality sound system. The only negative I can find (and I’m being picky) is the remote is a little too small for me. I’m constantly losing remotes. Lol. The remote feels great in the hand. On the top where the buttons are it has like a soft velvety feel to it. It's really nice touch. It screams high end. Final thought, I’m absolutely in love with this speaker. I would hate to have to go back to my old system. If you’re looking for a great, easy to set up, and use tv speaker, look no further. I mean it’s Bose! They have mastered big sound in a small package and make sound like they do. It’s a know brainer. I love it!
Written by a customer while visiting bose.com
Customer Rating
4
It's an amazing sound experience!
on July 5, 2020
Posted by: stigs
Gender:Male
Length of ownership:1 week
Just to set the stage for you.. I have an older, cheap tv.. I have an optical audio output, so that is what I am using. Never really thought I would need or want an external speaker for my TV.. we don't watch much TV in general. But it was time to try something different, and audio quality is, in my opinion, the place to start.
When I first set up the TV Speaker (dead simple, by the way.. optical connection and power, boom, done!) I was ready to hear an amazing transformation of sound.. Initially, the change in sound was so drastic, that it threw me for a few minutes.. it just didn't sound "right" - it took about 10 minutes of trying different channels and formats and then it just hit me! The new audio quality sounds so rich, clear and the soundstage is so wide!
Can't imagine going back to my factory speakers.. ever..
The audio quality is amazing, as I would expect from Bose. We watched Hamilton and the experience was fabulous. At higher volumes, the sound is just amazing, not narrow, like my factory speakers.
My only complaint (and this is totally because of an older TV) is that I have to use the Bose remote to adjust the volume.
Other than that, it's amazing. And Dialogue mode is just another bonus! Voice Audio is so much more available and clear in that mode. It's not that it isolates the dialogue, it accentuates it to a point where it is much more clear than the background clutter noise..
If I had more of a theater room, I would be springing for the bass module!
Response from bose.comBy Tori Mae, Customer Support , July 6, 2020
Hey!
It's so great to hear how much you love your new speaker. It's always great to find a way to improve things you already have!
I will be sure to pass your feedback about the volume control onto the development team.
Kind Regards,
Tori Mae - Customer Support
It's so great to hear how much you love your new speaker. It's always great to find a way to improve things you already have!
I will be sure to pass your feedback about the volume control onto the development team.
Kind Regards,
Tori Mae - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Sleek but full range
on July 5, 2020
Posted by: Boundzero
Gender:Male
Length of ownership:1 week
[This review was collected as part of a promotion.] I have always considered myself a bit of an audiophile. With that Bose has always been in my top affordable audio products. I needed a new TV speaker and this has been the best thing I've bought for my television ever. Very easy installation, and the remote is easy to understand and operate. I even love that it has a base out jack to add on that additional sub.
Written by a customer while visiting bose.com
Customer Rating
5
Plug and play easy as can be
on July 5, 2020
Posted by: ANM
Gender:Male
Length of ownership:1 month
[This review was collected as part of a promotion.] All I can say is WOW! Bose thought of everything with this TV speaker. Literally from the packaging, instruction manual, cords, and easy set-up. I'm not surprised how great the sound is now from my TV. Bose is known for their sound quality, so that's a no brainer. But the easy of overall set-up, the easy, simplicity, and function of the remote and the ability to hook the speak up through the Optical connector takes my TV to such a better place. Movies and shows are more cinematic and the base is really nice. Not loud thumping base, but good action movie base!
The speaker blends in well behind my TV and plugs into a 110v outlet. Also, I really love that I don't need another remote to control this speaker. The on and off function and sound level are automatic with my TV. I do use the Bose remote to change the speaker to bluetooth mode and play songs through my iPhone, and if I want to change the base level, I use the Bose remote as well.
Overall, I highly recommend this speaker and I'm impeccably surprised and satisfied.
Written by a customer while visiting bose.com
Customer Rating
5
An improvement over Bose solo 5
on July 5, 2020
Posted by: Atoms Apple
Gender:Male
Length of ownership:1 month
I’ve owned a Bose Solo 5 for about 5 years now and have enjoyed the sound and performance. At that time I needed something that was at was better than my tv speaker , easy to install and this fit my requirements. The Bluetooth has worked flawlessly.
I’m comparing my experience with Bose solo 5 with my new Bose tv speaker soundbar.
In about mid May of this month I received an email about this new Bose tv speaker soundbar. I read their description of benefits and features so I preordered one and got it a few days after Father’s Day.
I found the unit a well designed, engineered and quality of manufacturing outstanding. I expected nothing less from Bose regardless of the price point.
Installation was quick and easy. The addition of the mid speaker is a wonderful improvement in tv voice dialogue clarity than the Bose solo 5. The bass is a bit marginally better. I’m happy that Bose gives me an option of adding the bass module- I will be adding that feature in the near future.
As far as streaming music, the connectivity has been perfect. The soundbar is louder with better sound that the solo 5. Again, it needs the bass module to complete the full sound effect.( FYI I have not yet mounted the soundbar. -see pic)
Please inform the marketing team responsible for naming this “ Bose tv speaker “ how unibrow they are. I think that tarnishes the Bose name. Perhaps something a bit more fitting of a Bose product “ Bose Soundbar 100”.
Response from bose.comBy Tori Mae, Customer Support , July 6, 2020
Hello!
I am glad that you were happy to upgrade your Solo 5 to the new Bose TV speaker! It looks great in your set up!
Did you know you can increase the bass levels of your system using the remote? Check out the steps on how to do this here https://bose.life/2VTgGwO. I hope you enjoy the bass module once purchased.
Kind Regards,
Tori Mae - Bose Customer Support
I am glad that you were happy to upgrade your Solo 5 to the new Bose TV speaker! It looks great in your set up!
Did you know you can increase the bass levels of your system using the remote? Check out the steps on how to do this here https://bose.life/2VTgGwO. I hope you enjoy the bass module once purchased.
Kind Regards,
Tori Mae - Bose Customer Support
Written by a customer while visiting bose.com