Customer reviews from bose.com
Bose - Refurbished Excellent - TV Speaker Compact Bluetooth Soundbar for Clear Dialogue and Enhanced TV Sound - Black
Average customer rating
4.5
(385 Reviews)
Rating breakdown 385 reviews
5 Stars
295
4 Stars
39
3 Stars
26
2 Stars
12
1 Star
13
Customer Reviews for Bose - Refurbished Excellent - TV Speaker Compact Bluetooth Soundbar for Clear Dialogue and Enhanced TV Sound - Black
Customer Rating
3
Had to return
on February 12, 2023
Posted by: Rd3670
Gender:Male
Had to return. Waiting on replacement. Multiple problems with this purchase.
Response from bose.comBy Nelson Penney, Customer Care, February 15, 2023
Hi.
Thank you for your post. Sorry to hear that you have had issues with the Bose TV Speaker. It is good to know that it is being replaced for you so you can enjoy its full functionality. If you need assistance in the future with any of our products, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Thank you for your post. Sorry to hear that you have had issues with the Bose TV Speaker. It is good to know that it is being replaced for you so you can enjoy its full functionality. If you need assistance in the future with any of our products, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
2
In and out
on February 12, 2023
Posted by: Michsandoval
Gender:Female
Length of ownership:1 month
When it’s working properly it’s great but it doesn’t. The tv speaker goes in and out and never is on completely. We troubleshoot the problem but still isn’t working properly.
Response from bose.comBy Nelson Penney, Global Customer Service, February 13, 2023
Hi there! Glad you enjoy the sound of your TV Speaker. I'm sorry to hear you may be experiencing intermittent audio, but we have some steps to try at https://bose.life/3viH6KK to fix this. If the problem persists, do not hesitate to reach out to us at https://bose.life/38Q1vZs, so we can assist you further.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Great sound
on February 7, 2023
Posted by: Dean
Gender:Male
Length of ownership:1 month
We are very pleased with the sound quality of the speakers. We bought two and both are great. Still having a bit of an issue syncing to the control on our older tv, but using the small control works raising and lowering the volume.
Written by a customer while visiting bose.com
Customer Rating
5
Excellent Product
on February 7, 2023
Posted by: Jerry
Gender:Male
Length of ownership:1 month
The dialogue button alone was worth the price alone!
Written by a customer while visiting bose.com
Customer Rating
3
Diappointing in view of the Bose reputation
on February 6, 2023
Posted by: Lance
Length of ownership:1 month
It was difficult to get started using it. The remote is so simplified as to be confusing. The instruction manual is inadequate. How the muting works is not explained.
Response from bose.comBy Nelson Penney, Customer Care, February 6, 2023
Hi Lance.
Thank you for your post. Sorry to hear that you are having difficulty with the Bose TV Speaker. Please follow the steps on this page to set it up. https://bose.life/3HYJqf9. With the remote control overview, check this link. https://bit.ly/3Y0ARXP. If you have further questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Thank you for your post. Sorry to hear that you are having difficulty with the Bose TV Speaker. Please follow the steps on this page to set it up. https://bose.life/3HYJqf9. With the remote control overview, check this link. https://bit.ly/3Y0ARXP. If you have further questions, please reach out to us here. https://bose.life/3BgUIIU. We would love to help.
Marvin - Bose Customer Support
Written by a customer while visiting bose.com
Customer Rating
3
Sounded great
on February 6, 2023
Posted by: Dgarza
Gender:Male
Length of ownership:1 week
Had to send it back. It wouldn’t stay on. It would turn off and eventually stayed off.
Response from bose.comBy Nelson Penney, Global Customer Service, February 9, 2023
Hey there, glad to hear you loved the sound of the TV Speaker! I'm sorry you were experiencing power issues - did you try all the troubleshooting steps at https://bose.life/3XjHinu? We're sorry you decided to return the unit, but we'd be happy to assist with any further queries at https://bose.life/38Q1vZs.
Thanks,
Sam - Customer Support
Thanks,
Sam - Customer Support
Written by a customer while visiting bose.com
Customer Rating
5
Good Speaker
on February 6, 2023
Posted by: aris
Gender:Male
Length of ownership:1 month
I bought last month and had a good performance when it comes to sound quality
Written by a customer while visiting bose.com
Customer Rating
5
Superb sound
on February 5, 2023
Posted by: MLM
Gender:Female
Length of ownership:1 week
My husband was having some issues understanding what was being said in movies, etc and I wanted to try these to see if these speakers would help at all. We are so pleased! Word of caution though - I wish the Bose instructions echoed the warning I found in our TV manual of not looking directly in the optical jack as it can damage vision. Luckily, I did not look but I found this out AFTER plugging in.
Written by a customer while visiting bose.com