Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Posted by: Hall
from GA
Expertise:Expert
Verified Purchase:Yes
They will not stay in your ears! Will be returning.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
3
Response from Samsung USBy Social Commerce, October 8, 2024
Hi there Hall, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how vital it is to have that ideal fit from your earbuds every day. We have provided a link to an article to help you with the ideal placement, and recommend performing a fit test. You can do this in the Samsung Wearables App when you are connected and have the earbuds placed in your ears. We have also provided a link to the Samsung Support Team if you continue to have this experience or would like to discuss your experience further. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Elke B
Expertise:Intermediate
Verified Purchase:Yes
Excellent buds quality sound and versatility definitely a great buy!
I would recommend this to a friend!
Features
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Alexis
Verified Purchase:Yes
I had the Galaxy bud pros before these, and I'm satisfied with my upgrade. The fit is snug but it doesn't need to go far into your ear. The sound quality is wonderful.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: K Settlemyer
Verified Purchase:Yes
At first I was nervous bc one of the ear buds popped out while gardening on the first day I received them. I finally found the extra ear pieces and changed sizes and now I'm good. I like that I can talk on the phone so easily with these and still know whats happening around me.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Toms
Expertise:Intermediate
Verified Purchase:Yes
The sound is definitely improved since my buds+. They fit comfortably, but they don't want to stay in all the time. Bending down they fall out. Kinda miss the Silicone wedges.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Social Commerce, September 23, 2024
Hi there Toms, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are so happy to hear you are pleased with the enhanced audio quality of your earbuds, and we would love to help you maximize your experience with the ideal fit. We have provided a link to an article to help you with the placement for a secure fit, and recommend performing a fit test with your earbuds in the Samsung Wearables App. We have also shared a link to the Samsung Support Team to offer additional assistance or answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Angie J
from Phoenix Arizona
Expertise:Expert
Verified Purchase:Yes
Quick charging, convenient size. Paring is not great. To go between 2 devices I have to turn off the Bluetooth and turn it back on. I did not have this issue with my older pair of Galaxy buds. If my computer was closed it would automatically connect my phone etc.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Purchased in Aug. of 2022 and still kicking!
on September 12, 2024
Posted by: Obryan22
from Tupelo, MS
Expertise:Expert
I bought the graphite pro2's when they first came out so about 2 years ago. I love them and I will gladly buy another pair of this model earbuds. The sound quality has been amazing for the last two years. This has been your best design to date in my opinion and I tried those horrible pro3's and sent them right back. I'm going to buy another pair of the pro2's because this design is so much more superior than the newest pro3 design.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jacob
Verified Purchase:Yes
Left em on the plane, the one day I had with them was great ! Lol.
I would recommend this to a friend!
Written by a customer while visiting Samsung US