Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Posted by: Bill
from Missouri
Expertise:Intermediate
Verified Purchase:Yes
Not impressed I should have kept my old ones instead of trading them in
No, I would not recommend this to a friend.
Performance
1
Design
3
Value
2
Response from Samsung USBy Social Commerce, October 11, 2024
Hi Bill, thank you for your feedback on your Samsung Buds2 Pro. We would love nothing more than to help you troubleshoot the fit of your earbuds. We have shared a link below to an article to help you find the ideal fit of your earbuds and placement for a secure fit. We also recommend performing a fit test with your earbuds connected in the Samsung Wearables App. We have lastly provided a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Scramblerman
Expertise:Intermediate
Verified Purchase:Yes
These are awesome replacements for my original Buds+ earbuds. The Buds2 Pro's are lighter and a little more comfortable the the Buds+, and I have stopped using my Pixel Buds Pro's altogether.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Dulospistos
from Chino Hills CA
Expertise:Expert
Verified Purchase:Yes
The tips are to short and don't go deep enough into the ear canal letting sound escape and prone to fell out of the ear.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: Ben Kyl
from Ms
Expertise:Intermediate
Verified Purchase:Yes
Great earbuds and for a great price. I prefer these to the buds3 pro.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
I previously used the first generation Buds and they were super comfortable to fit in the ear, but these feel like they will easily fall out of the ear. The plastics for the earpiece seem to be hard and the ear hurts after using them for a while. The microphones and noise cancellation are excellent.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Social Commerce, October 10, 2024
Hi there Gustavo, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We would love nothing more than to help you troubleshoot the fit of your earbuds for a comfortable and prolonged usage. We have provided a link to an article to help you find the ideal placement of the buds, and would do a follow up fit test in the Samsung Wearables App to find that ideal fit. We have also provided a link to the Samsung Support Team if you continue to experience this frustration or would like assistance with any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Jonny
Verified Purchase:Yes
The sound quality is excellent. The ANC is pretty good as well. The only thing I don't like about them is that if you do remove them from your ears to talk to someone, the sound starts playing through your phone's speakers instead of through the earbuds. This is very annoying and has no way of changing that in the settings that I can find. Sometimes you don't want the other person to hear what you're listening to, especially in a quiet environment. Samsung should really make this an option in the app. You make it to where the sound is subdued if you start speaking (not if another person starts the conversation), but sometimes you want to completely focus in a conversation and this hinders things. I would've given them 5 stars if not for this.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: Timothy
from Ky
Expertise:Intermediate
Verified Purchase:Yes
These buds are nice. I like them very much. I bought all the wearables. Watch , phone and buds.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Raph
from San Diego
Expertise:Expert
Verified Purchase:Yes
These buds are great. My 3rd pair…..only because I keep losing them. I take them everywhere.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US