Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
3
Finding earphone
on October 27, 2022
Posted by: Christopher
i find it annoying you can't locate your ear buds when their in the charchung box same issue with the ear buds pro i lost them somewhere in the house never found them since they are in the box should have a way to locate them love the quality but this really sucks
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 27, 2022
Christopher, we appreciate you taking the time to provide your feedback to us regarding your Samsung Galaxy Buds2 Pro. Through the SmartThings App on your cellular device you can locate the charging case for your buds even if the buds are still inside. Please feel free to reach out to us at any time with further feedback or questions about your Samsung products. –Elizabeth
SmartThings App
https://www.samsung.com/us/support/answer/ANS00078849/
Samsung Community
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SmartThings App
https://www.samsung.com/us/support/answer/ANS00078849/
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Has good features
on October 26, 2022
Posted by: Mark
from Baltimore,MD
[This review was collected as part of a promotion.] I bought this model of Samsung earbuds since I liked the Samsung live buds 2 and the buds 2 pro is better. The sound is good and being able to choose if you want noise canceling or being to hear what's going on around you is nice,but battery time needs to be improved.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 26, 2022
Mark, thank you for your feedback on the Samsung Galaxy Buds2 Pro. We are thrilled to hear you are enjoying the enhanced sound and other amazing features. These enhancements can be a cause of battery drain, however there are some measures you can take to extend the battery life of your device. Please take a look at the full product manual or reach out to the Samsung Support Team for assistance in getting the settings optimized for your needs. Thank you for being a Samsung customer. –Elizabeth
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great sounds and clarity
on October 23, 2022
Posted by: JustBob777
from Pilot Rock Oregon
[This review was collected as part of a promotion.] I bought these about 3 months ago, and now I don't understand why I waited so long. They are great for around the house or on the road traveling. The noise cancelling is a great feature as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent!
on October 22, 2022
Posted by: CanNYC
from Brooklyn, NY
Expertise:Expert
[This review was collected as part of a promotion.] I've been an Apple user for over a decade. I recently got a Fold 4 and got these Buds2 Pro to complement my new foldable phone. Within the Apple ecosystem, I have Airpods Pro and that's what I will be comparing them against.
Now I know everyone's ear is different. But Galaxy Buds fit much better than the airpods. See with the Apple set, they would eventually become loose after an hour or so with my head moving around. I purcahsed those foam tips, but they didnt solve the problem. Now that's not the case with the galaxy buds. They fit much more secure. I can't emphasize how important this is.
Samsung's offering also comes in different colors (the one I have is grafite), and honestly, they look better. I got tired of the one and only white color option, and skinning them just makes it worse.
Sound quality and noise cancellation performance is very comparable. They both sound good, however on noise cancellation samsung has a slight edge. You know that feeling of pressure when music is off and the noise cancellation is on? That's much less with the samsung set.
I know people don't usually compare these two since they're made for different ecosystems. But Apple has been my base line and figuring out the differences are what is making me switch.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Ok earbuds, Annoying touch controls
on October 21, 2022
Posted by: QMan
from Stockton
Expertise:Expert
These earbuds are ok. The sound quality could be better. On occasion the earbuds will slip from your ear, and whenever you try to adjust the earbuds the sensitive touch function will register your attempts to adjust the earbud as a touch input and either end your phone call or pause your music. It's so annoying.
I would recommend this to a friend!
Features
4
Performance
4
Design
2
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 25, 2022
QMan, we appreciate you taking the time to provide your feedback to us regarding your Samsung Galaxy Buds2 Pro. If you haven’t done so already, we would recommend adjusting the settings in your Samsung Wearables app including the ability to change the touch settings so you can avoid this difficulty. You can also do a fit test from the Samsung Wearables app so you can have the best most secure fit. Please feel free to reach out to us at any time with further feedback or questions about your Samsung products. –Elizabeth
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
2
Active noise cancelation won't work
on October 21, 2022
Posted by: Samsung guy
from Denver
[This review was collected as part of a promotion.] Active noise cancelation is on and off, not properly working
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, October 25, 2022
Samsung guy, thank you for your feedback on the Samsung Galaxy Buds2 Pro. If you haven’t done so already, we would recommend taking a look at the settings you have in the Samsung Wearables app. If that doesn’t help with the difficulty you are experiencing, please reach out to the Samsung Support Team for assistance with troubleshooting the device. Please feel free to reach out to us at any time with further feedback or questions about your Samsung products. –Elizabeth
Samsung Support
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4
Sound Great!
on October 20, 2022
Posted by: Nutsack
from Lake Charles, Louisiana 70605
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought these earbuds less than a year ago and I love them.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
The earbuds that prowls for my ears
on October 20, 2022
Posted by: DAIGORAS
from White Pine, Tennessee
Expertise:Intermediate
[This review was collected as part of a promotion.] As the example says I bought this a month ago and I am very happy that I did but to say least these are the most amazing earbuds that I've had in a long time.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US