Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5
Lightweight and comfortable great upgrade
on October 30, 2022
Posted by: Bdubz
from Big bend
Expertise:Expert
[This review was collected as part of a promotion.] These are a great upgrade to the original pros. lightweight and the depth of sound is amazing
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Quality is there. Comfort is not
on October 30, 2022
Posted by: jsmcmahon
from Florida
Expertise:Expert
[This review was collected as part of a promotion.] I bought these when they first came out, and wish I would have returned them - they hurt! I've had every buds version minus the original "Pro's", and I've dealt with discomfort during the first few days almost every time, but these actually cut the inside of my ears. The "wind screen" on the inside is constantly scratching against my inner ear causing scraping and scabbing. Sound quality is there, but the comfort is not!
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, November 1, 2022
Jsmcmahon, we appreciate your feedback on the Samsung Galaxy Buds2 Pro. There is some great information available on our website about how to get the best and most secure fit of your buds. You can also do a fit test while wearing the buds inside the Samsung Wearables app to ensure you are wearing them correctly. Otherwise, please reach out to the Samsung Support Team for assistance in troubleshooting your difficulty. Thank you for being a loyal Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The Buds2 Pro
on October 29, 2022
Posted by: Anonymous
from Linwood, Kansas
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had the Buds2 for almost 2 years. The sound quality and charging case is perfect. I wear them quite often and don't normally have any problems with them but lately I've had some trouble with them staying in my ears. I don't know if I'm just not putting them in properly at times or what but they do seem to work themselves out/loose. But overall no problems.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Close to perfect
on October 29, 2022
Posted by: Kevin
from New York, NY
Expertise:Intermediate
These true wireless buds are some of the best sounding buds on the market and getting somewhat close to wired offerings. The tuning on these is nearly perfect, just has some minor diminishing treble quality. Hopefully the successor to these buds keeps the similar tuning with improved treble and overall better response quality. Really like that these come with improved audio codecs and hopefully we can get to one rivaling LDAC across the board. One feature I would hope pro models eventually get is the ability to custom EQ rather than just the presets.
As for other parts of the buds, these improvements I assume will come naturally. Battery life is somewhat below standard other ANC capable buds. The ANC is fine overall, similar to industry standards and will continue to improve. The call quality seems to have improved a lot and hopefully they keep improving. The microphone call quality could use some improvements in noisier environments for sure. The fit and comfort is very good overall and just requires some small adjustments to tip replacements. Replacing the tips feel cumbersome but just minor nitpicks. Touch controls work fine but they can be improved in sensitivity and overall functionality.
Overall, these are probably the best TWS buds to get for sound currently. Price wise it isn't as competitive as AKG N400s or especially the Free2 classics. However, while those products are competitive in sound and price especially, they fall short to the Buds2 Pro in the other areas like the ANC and microphone. I would even recommend these over the Air pods lineup for iPhone users if they were willing to give up on the ecosystem features for sound. Of course, these are a no brainer for Samsung users.
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Crisp and clear sound
on October 28, 2022
Posted by: El Venado
from Medford, Oregon
Expertise:Expert
[This review was collected as part of a promotion.] I love how clear and crisp these buds sound. Every pluck of a guitar, to singers breaths, everything comes through nicely.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sound quality at it's best!
on October 28, 2022
Posted by: Frank
from Puerto rico
Expertise:Expert
[This review was collected as part of a promotion.] Sounds quality it's amazing and the features, noise canceling and hambient runs perfectly
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound and very comfortable.
on October 28, 2022
Posted by: Justin
from Wisconsin
Expertise:Intermediate
[This review was collected as part of a promotion.] The Buds2 Pro are one of the most comfortable earbuds I've ever owned. The sound is amazing and the Galaxy Wear app works great. There a lots of customizations and features. These are one of the best if not the best physical design on the market. Definitely recommend getting these.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound and Noise cancelation.
on October 27, 2022
Posted by: SmoothE611
from Parkland Florida
Expertise:Expert
[This review was collected as part of a promotion.] These are the best Bluetooth headphones that I have ever owned. They give 24-bit audio with my Galaxy S22 Ultra and do Dolby Atmos. They last a long time before they have to be recharged. With the charging case I only have to charge the case every 6 - 7 days. They fit securely in my ears. Even when exercising. They are great for making phone calls with. I would highly recommend these to anyone with an Android phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US