Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
4
Finally!
on November 20, 2022
Posted by: Wattsdadeal
from Alexandria Virginia
samsung finally got 🙌 it right with earbuds that fit and stay in your ears when you workout! these fit like the galaxy buds plus with great sound quality and battery life. which ever engineers/designers who developed the galaxy buds 2 need to be involved with all earbuds designs going forward. the galaxy buds live and galaxy buds pro missed the mark with fit and comfort in the wearer's ear.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great earbuds that are comfy and sound great!
on November 15, 2022
Posted by: Juan P
Expertise:Expert
I am a headphone addict and while I also have other brands that I use for certain listening I would compare these to the AirPods for android/Samsung phone users. The sounds is well balanced or you can use the dynamic eq for a little more punch. the great thing about them vs orders buds is that you barely feel them in your ears and at least with my ears you can lay on a pillow with them with out having it hurt your ears. Everyone know the ambient mode for AirPods are the best but I have to say these come close, I don't think they are as good but solid and come close. All in all with trade in offer and the price I think they are a great deal for what you get. I mainly rock these all the time or my Sony WFs
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Tractor Stereo
on November 15, 2022
Posted by: Brian B
from Jacksonville Fl
Amazing sounds and noise canceling. The only issue I had was the low volume out of the box but found a reddit post with the how to turn it up.
Samsung wearable app>Touch controls >Touch and hold > select volume up. Turn it all the way up. Then change the Touch controls to what you or off and your buds are all the way up.
Samsung wearable app>Touch controls >Touch and hold > select volume up. Turn it all the way up. Then change the Touch controls to what you or off and your buds are all the way up.
I love the noise canceling while I'm using my tractor and listening to music.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
keep your current pair
on November 9, 2022
Posted by: Andrew B
Expertise:Expert
Nod bad, not good. Not worth the price. New design is good, but it is basically the same and the previous bud pro.
Features
3
Performance
4
Design
4
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, November 10, 2022
Andrew B, thank you for your feedback on the Samsung Galaxy Buds2 Pro. It is unfortunate you feel as though you haven’t gotten added benefits with your upgrade. The sound has been upgraded from 16-bit audio to the smoother 24-bit audio as well as a 15% smaller size for a more comfortable fit. Please feel free to reach out to us at any time with further feedback or questions regarding your Samsung products. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Keep your old ones they are better.
on November 7, 2022
Posted by: EzKill
from Wichita Ks
Expertise:Expert
Worst pair yet. They fall out all the time. If there is the slightest amount of wind you can't here anything. Noise canceling is poor. I would be much happier with my old ones back that I traded in.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, November 8, 2022
EzKill, thank you for your feedback on the Samsung Galaxy Buds2 Pro. The additional tip sizes that came with the device as well as the ability to do a fit test while wearing the buds in the Samsung Wearables app may be able to help you get a more secure and comfortable fit with your buds. You can also use the app to adjust the settings on the device to your liking. If you are still experiencing difficulty, please reach out to the Samsung Support Team for assistance. Thank you for being a Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Overpriced buds 2
on November 5, 2022
Posted by: Timberg
from United States
Expertise:Intermediate
+Better sound then the buds 2...
- but at twice the cost.
-Noise canceling is worse for high pitch frequencies (like fans and children).
-ear tips tear like tissue paper, tips ripped when I took them out of my ears... Never happened on my buds 2.
-360 sound/head tracking sounds terrible and adds a lot of delay.
-no option for noise canceling for just one earbud.
+Mat finish is nice.
- but at twice the cost.
-Noise canceling is worse for high pitch frequencies (like fans and children).
-ear tips tear like tissue paper, tips ripped when I took them out of my ears... Never happened on my buds 2.
-360 sound/head tracking sounds terrible and adds a lot of delay.
-no option for noise canceling for just one earbud.
+Mat finish is nice.
TLDR slightly better/worse than the buds 2 but at twice the cost.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, November 8, 2022
Timberg, thank you for your feedback on the Samsung Galaxy Buds2 Pro. If you are finding the 360 sound/head tracking is causing a delay in the sound you can turn this feature off in the Samsung Wearables App. Otherwise, we recommend reaching out to the Samsung Support Team for assistance in troubleshooting the other difficulties you are experiencing. Thank you for being a Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on November 1, 2022
Posted by: DPayro
from Chicago, IL
Expertise:Expert
[This review was collected as part of a promotion.] I have been buying galaxy buds since the first ones came out and I got to say that the galaxy buds2 pro are simply the best ones, I can notice the innovation on these ones vs the older versions.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds I've owned
on October 31, 2022
Posted by: Shawn
from Gainesville, Fl
Expertise:Intermediate
[This review was collected as part of a promotion.] Got these almost a month ago, and I love these compared to my original buds. A great feature is that they even ring in the case. Thought that was something that really helped compared to times of the past.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US