Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
2
Great Sound, but Horrible Battery Life
on December 2, 2022
Posted by: hikerneil
I bought these and have used them for the past 3 weeks. I love the sound. I love the way they fit in my ears and how they don't fall out. The controls are easy to use. However..... I cannot accept the horrible battery life. I go for long walks and long bike rides and I need them to last long enough for me to complete my exercise routine for the day. Unfortunately these ear buds won't last longer than about 3.5 hours. The first time they ran out I thought maybe I had done something wrong. It happened again yesterday after just 3.5 hours. I hate to return them, but they are going back today.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, December 6, 2022
Hikerneil, we appreciate your feedback on the Samsung Galaxy Buds2 Pro. There are some settings that may be affecting the battery life of your device. However, if you believe the battery life isn’t working as intended, please reach out to the Samsung Support Team for assistance in troubleshooting or seeing what other options will be available. Thank you for being a Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Excelent audio
on December 2, 2022
Posted by: Xavi
from Carolina,PR
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought these buds a week ago and they are perfect and i play too much videogames and they dont have any delay
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bad fit great sound
on December 1, 2022
Posted by: Gr8bobmarley
from Brooklyn, NY
Expertise:Expert
Bad fit, great sound when compared to others of the same price range.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, December 6, 2022
Gr8bobmarley, thank you for your feedback on the Samsung Galaxy Buds2 Pro. The device does come with additional silicone tips to assist you in getting the most comfortable fit. You can also perform a fit test while the buds are in your ears through the Samsung Wearables App. You can also reach out to the Samsung Support Team at any time for further assistance. Thank you for being a Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Why galaxy buds will forever be my go to
on November 30, 2022
Posted by: Token8157
from Ontario,ca
Expertise:Expert
[This review was collected as part of a promotion.] I have had every pair of galaxy buds from the iconx to the bus2 pro. And now with these 2 pros i have had an experience that would make it nearly impossible to go back to any other kind of headphones. The fully immersive directionally accurate sound quality is not only awe inspiring and truly brings out goosebumps on my skin as i hear notes ive never heard from songs ive known for years. Truly amazing.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent
on November 28, 2022
Posted by: K3NpAcHy
from Florida
[This review was collected as part of a promotion.] Excellent product, I would like to buy it because I have seen that it is one of the best hearing aids
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
If art decorates space , then music decorates time
on November 28, 2022
Posted by: Jace
from Meriden, Connecticut
Expertise:Expert
[This review was collected as part of a promotion.] I bought these headphones about 4 months back.... and never will I switch. Some say it's loyalty or not willing to switch to something new. I say it's because for the price it's worth it. I work 10 hour days in an office environment, I put these in and it make my day so much better. I move with a purpose and its noise canceling feature is perfect to listen to podcast or music . The battery life depends on how much you use it , I say comfortably around hours and hours ( with noise canceling active) . Without 10 to 11 hours. It says in my ear as well snug but not uncomfortable . I run , workout , dance and lay on my ear and still there it is , still in my ear. They say art decorates space while music decorates time... in that case these Earbuds are the paint brushes in which music creates its masterpiece in the mind.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Modern & Clean
on November 27, 2022
Posted by: PatRICK
from Texas
Expertise:Expert
I finally purchased the Buds Pro 2. I've owned multiple Buds in the past, Buds Live being my favorite, & Samsung continues to be the leader in innovation. Buds Pro2 are lightweight, finally waterproof, fit perfect in ear and sound great! Seamless connectivity to my Samsung Neo TV & my S22 Ultra 5G.alactus. My only dislike is I wish they offered more colors. it would be cool to have a red pair. I also like that the graphite color is a matte finish instead of glossy. Cant wait to see the 2023 lineup! #GALAXYGANG #TEAMSAMSUNG
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A True Upgrade
on November 22, 2022
Posted by: TeeLo911
from NJ
Expertise:Intermediate
I upgraded from the Buds Pro with the interest in a better fit, and was pleasantly surprised that they just do everything better. They are more comfortable & discreet, and the audio quality and noise cancelation is SIGNIFICANTLY better. I'd like to see some custom EQ settings in addition to the presets, but I'm enjoying them immensely either way.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US