Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Posted by: SouthSlav
from Elgin IL
Expertise:Intermediate
Verified Purchase:Yes
Love samsung buds
Great product, amazing sound, easy to use, very comfortable
Great product, amazing sound, easy to use, very comfortable
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Perry J
from Houston Tx
Expertise:Intermediate
Verified Purchase:Yes
Upgraded from the buds plus. I was originally looking at the buds 3 pros but I can't get with the ipod look. Great sound improvement over the buds plus. Bass and highs are clear without any distortion. They are small and have great battery life. Most people don't notice I have them on. The only gripe I have is that they don't come in red.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Samsung guy
from California
Verified Purchase:Yes
Translate inoperable, little loosely in your ears...
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, October 21, 2024
Hi Samsung guy, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We would love to help you have the best experience possible with your device, and troubleshoot any frustration. We have provided a link to an article to help you troubleshoot the fit of your device, and recommend following up with a fit test when connected in the Samsung Wearables App. Without knowing what phone you are attempting to use with your earbuds, we have also provided a link to the Samsung Support Team to offer assistance with the Galaxy AI features. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung Galaxy Buds3 and 3 Pro
https://www.samsung.com/us/support/answer/ANS10003519/
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Written by a customer while visiting Samsung US
Posted by: Hilson
from Miami
Expertise:Expert
Verified Purchase:Yes
I love my new buds.i like the feature where I talk and the volume drops clutch feature
I would recommend this to a friend!
Features
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
PLEASANTLY SURPRISED Earbuds2 Pro
on October 15, 2024
Posted by: LMike
from South Central Texas
Expertise:Expert
I have owned my Galaxy Buds2 Pro for 2 years. I use them when hunting and mowing my property in noise cancelation mode providing a chance to listen to SXM Radio.
I recently forgot to remove my earbuds from my pants pocket, washed and dried my earbuds and was PLEASANTLY SURPRISED they still worked!!!
Cudos to Samsung for building a high quality, feature-rich product that's durable even after a wash cycle...
5-STAR REVIEW
I recently forgot to remove my earbuds from my pants pocket, washed and dried my earbuds and was PLEASANTLY SURPRISED they still worked!!!
Cudos to Samsung for building a high quality, feature-rich product that's durable even after a wash cycle...
5-STAR REVIEW
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Bee Lee
from New York
Expertise:Intermediate
Verified Purchase:Yes
Great fit and functionality, very clear ,only drawback is that it irritates my ear so I have to keep A&D ointment handy, but other than that excellent ear bud.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, January 21, 2025
Thank you for sharing your experience with the Galaxy Buds2 Pro, Bee! We’re delighted to see you love the fit and functionality, along with the clear sound quality these earbuds provide. We understand that finding the perfect ear comfort can be a personal journey. The Galaxy Buds2 Pro comes with silicone ear tips designed for comfort and stability, and we invite you to explore different sizes of ear tips to achieve an optimal fit. They are crafted to create a better seal for an immersive listening experience while ensuring comfort. In terms of materials, we are proud to use high-quality components that elevate your listening experience. The earbud body is made from durable polycarbonate, and the speaker mesh features stainless steel for crystal-clear sound. The silicone ear tips provide a soft touch for extended use. Check out the link attached to learn more about the materials used and how to address any possible allergic reactions. Thank you again for your thoughts, and we hope you continue to enjoy your Galaxy Buds2 Pro! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin
https://www.samsung.com/sg/support/mobile-devices/wearing-the-galaxy-buds/
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Written by a customer while visiting Samsung US
Posted by: CMCC
from Bay City, Texas
Expertise:Intermediate
Verified Purchase:Yes
Really comfortable and the most essential functions to listen music
I would recommend this to a friend!
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Robert Tech
from Wa
Expertise:Expert
Verified Purchase:Yes
Only thing is that the battery runs down faster than my last pair . Even when turning off Noise Cancelling and Ambient.
Features
5
Performance
4
Design
3
Value
3
Response from Samsung USBy R&R Team, December 18, 2024
Hey Robert! We see that you reached out to share your feedback on the Galaxy Buds2 Pro. We appreciate your insight regarding battery life. Designed to deliver an exceptional audio experience, the Galaxy Buds2 Pro features active noise cancellation and an ambient mode for customizable sound. To maximize battery performance, ensure all software is up to date and adjust settings based on your usage needs. By making a few changes, you can conserve battery power, ensuring your earbuds last when you need them most. When not in use, store the earbuds in the charging case with the cover closed, and adjust the notification settings through the Galaxy Wearable app on your connected phone. If you're using iOS, make modifications to the Galaxy Buds app. Your satisfaction is important, and we’re committed to providing the best experience possible. If you have further questions or need assistance, feel free to reach out to us at Samsung Support for further assistance. -Kelvin
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Written by a customer while visiting Samsung US