Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5
So fat so good!
on December 8, 2022
Posted by: Smsng
from DALLAS
[This review was collected as part of a promotion.] Upgraded from 1st gen Galaxy Buds. The sound quality is amazing. The fit is perfect. Soft touch materials feel so good. Noise cancelling works good but does not block everything like human talk.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic buds
on December 8, 2022
Posted by: TRizzle
from Albuquerque, NM
Expertise:Intermediate
[This review was collected as part of a promotion.] Lighter, more comfortable and better sounding than their excellent predecessor. Just love them
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great audio but....
on December 7, 2022
Posted by: Heather
from Tennessee
Expertise:Expert
[This review was collected as part of a promotion.] I really wanted to love these. The audio is great but blocking out the back ground noise just isn't happening . I tried all the different bud tips and no help. Another issue I had is the noise canceling doesn't even work unless u have both in . I think the shape of these are preventing the background noises.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, December 13, 2022
Heather, thank you for your feedback on the Samsung Galaxy Buds2 Pro. You can try adjusting the settings inside the Samsung Wearables App to get the desired noise cancellation and adjust the settings to when you are using one bud at a time versus using both together. If you need any assistance you can either look at the product manual available on our website or you can reach out to the Samsung Support Team at any time for assistance. Thank you for being a Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Bluetooth Wireless Headphones !!!!
on December 6, 2022
Posted by: Dk74
from Houston, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] It's been a month since I had these Headphones. I AM LOVING IT !!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Bluetooth Headphone I Have Ever Owned ;)
on December 6, 2022
Posted by: DrEvil
from Charlotte, NC
Expertise:Expert
[This review was collected as part of a promotion.] I have had all of the generations of Galaxy Buds so far and hands down these blow the other ones out of the water... Even the feel of them in your hand they feel better built and expensive... Fit in the ear like a dream compared to previous models... I highly reccomend I am on the phone way to much
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
DONT BUY IT!
on December 6, 2022
Posted by: Jose
bought mine with a large bundel deal.
one stoped working less then 3 months later...
my sons air pods are still working fine.
i wont be buying them again
one stoped working less then 3 months later...
my sons air pods are still working fine.
i wont be buying them again
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, December 6, 2022
Jose, we appreciate your feedback on the Samsung Galaxy Buds2 Pro. Given the stated time of ownership your device may still be under warranty. We recommend taking a look in to the warranty of your device and reaching out to the Samsung Support or Customer Care+ Team for assistance in finding a solution to your difficulty. Thank you for being a Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Sound and features nice
on December 6, 2022
Posted by: Rafa
from Tucson
Expertise:Intermediate
[This review was collected as part of a promotion.] All good sound design and features the only problem that I find when you put the earphones to charge not easy to get theme in corrctlt
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Sound great but bad fit
on December 5, 2022
Posted by: Squachy
from Minnesota
[This review was collected as part of a promotion.] I can't complain on the quality of the ear bud, but just walking around I can feel the weight of the earbuds causing them to work themselves loose in my ears amd eventually needing to but reset before they fall out.
I would recommend this to a friend!
Features
5
Performance
5
Design
2
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, December 8, 2022
Squachy, thank you for your feedback on the Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the sound of the device. If you haven’t done so already, you can try switching out the silicone tips to find a more secure fit for your ear. You can also perform a fit test in the Samsung Wearables App while you are wearing the buds and they are connected to your Samsung device. Thank you for being a Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US