Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5
The best ear buds by far
on December 29, 2022
Posted by: Nellie
from Newyork ny
[This review was collected as part of a promotion.] Purchased buds pro 2 3 weeks ago, and the fitment and sound quality are amazing. Noise canceling works great. Would recommend these to anyone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Build Quality, Great Audio
on December 29, 2022
Posted by: Se7en
[This review was collected as part of a promotion.] Just bought these and I'm blown away by the feel of these earbuds, the case also feels really well designed and built
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds ever!
on December 28, 2022
Posted by: Rammbler
from Atlanta, GA
Expertise:Intermediate
[This review was collected as part of a promotion.] I was gifted these for Christmas and it's the best gift ever
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on December 28, 2022
Posted by: Dragon lady
Expertise:Intermediate
[This review was collected as part of a promotion.] Me and my husband both got a pair and the sound is great, they fit good and look good
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Must Have Headset
on December 26, 2022
Posted by: Samtation
from Creve Coeur Missouri
Expertise:Expert
[This review was collected as part of a promotion.] Coming from the previous Galaxy Buds pro, the Galaxy Buds2 pro is a considerable step up. Bass is tremendously better. I used tidal to check out the new 24-bit audio, and I was stunned. There are tons of features I love. Ear fit works well. I highly recommend buying them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Sounds great, bad fit
on December 26, 2022
Posted by: Woodzy882
from Winder, ga
Expertise:Intermediate
[This review was collected as part of a promotion.] I traded in my buds + for these and I love all the features but only one side has a proper fit. The left side is loose. I have tried changing the tips and refitting but nothing. The left side feels as if they are falling out constantly
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
3
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, December 27, 2022
Woodzy882, we appreciate your feedback on the Samsung Galaxy Buds2 Pro. We love to hear that you are enjoying all the amazing sound and features of your buds. We recommend performing a fit test while wearing the buds inside the Samsung Wearables App. This can help you determine what adjustments can be made for a more secure fit. You can then reach out to the Samsung Support Team for assistance if you are still experiencing this difficulty. Thank you for being a Samsung customer. –Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Started great but the update ruined everything
on December 26, 2022
Posted by: Tempope
Expertise:Expert
At the start these earbuds were amazing, super comfortable and great bass without affecting the clarity of the music. HOWEVER, after the last update they BARELY have any volume to them even when being paired with a DAP that has an onboard headphone amp. They're the lowest volume headphones I have. Maxed out I can barely hear music let alone podcasts. Also not to mention there's a massive big with the wearable app. Nothing will connect or find devices anymore. It's a big problem for the price of these headphones. I use headphones at a fraction of the cost that are ten times more reliable than the these Samsung Galaxy 2 pro earbuds
Features
3
Performance
1
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, December 27, 2022
Tempope, thank you for your feedback on the Samsung Galaxy Buds2 Pro. Please reach out to the Samsung Support Team, linked below, for assistance if you believe the recent software update has greatly affected the functionality of your buds. They can walk you through any process steps required to get your buds back to the functionality and sound you love. Thank you for being a Samsung customer. –Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Beat deal ever!!
on December 26, 2022
Posted by: Kid_Loco95
from Rio Rancho, NM
Expertise:Expert
[This review was collected as part of a promotion.] I love that I was able to get them for free when I got my flip three. Nothing quality and just quality of these headphones are like none other than I have ever owned.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US