Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
1
Come on Samsung , you can do better
on February 11, 2023
Posted by: California
Expertise:Expert
Love the sound and futures but the right side stopped working , Sent for repair and was OK for a week the again stopped working , Come on Samsung , you can do better
Features
3
Performance
1
Design
2
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 14, 2023
California, thank you for your feedback on the Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the sound quality and features of the device. We have linked below the Samsung Support Team and Customer Care+ Team for assistance with the repair to your right bud. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
Not worth it.
on February 9, 2023
Posted by: SeriouslySamsung
Expertise:Intermediate
There's more cons than pros when it comes to these pros2. First and foremost they fall out of my ear so often, whether it's exercising or relaxing in bed, I'm lucky enough to notice them popping out and not lose them. I've tried cleaning them and my ear, obviously, and even changing the ear tips to the biggest available and still pops out. Second the magnets aren't strong enough to make sure the buds make good contact with the case to get charged. Third I still wish the case itself was trackable if the buds are in, so if you lose it you aren't SOL. Finally noise canceling sucks doesn't work too well. All that being said I do like the voice detect feature and the size of the case. If you have the galaxy buds plus hold on to them! Those are literally the best buds that samsung has made in my opinion and I miss them. Love the small pill shape case, glossy finish, the winged ear piece especially! Never had a problem with falling out and noise canceling actually worked! Please samsung at least use winged ear pieces
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 14, 2023
Hello, thank you for your feedback on your Samsung Galaxy Buds2 Pro. In regards to the fit, we recommend also performing a fit test while wearing the buds to ensure the most secure and comfortable fit. If you are still experiencing difficulty with the fit, the Samsung Support Team is available to assist you. They can also assist you with the settings of you device for the ANC and and magnets of your case. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Waste of money.
on January 30, 2023
Posted by: TSmith
Had these for a few months. Whenever ambient sound is on, there is a terrible whistle sound. Also left earbud volume works at about 10% of what it should be. Don't waste your money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 31, 2023
TSmith, thank you for your feedback on your Samsung Galaxy Buds2 Pro. Sometimes the buds can lose their sound quality if they are not regularly cleaned. If this is not the case for your device, we recommend reaching out to the Samsung Support Team and take a look at the warranty available for your device. Both are linked below for your convenience. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Great buds but cases issues early on
on January 24, 2023
Posted by: Matt
from Omaha, NE
Initially, I had some issues with the noise cancellation doing some weird stuff but that has been remedied with updates. The sound itself is great, the 360 degree sound is an awesome feature. The sound quality on calls is a bit tinny from what I can tell but it does a great job at cancelling ambient noises around me so the caller can hear me clearly. These could use some better tips to fit in the ear but they stay put okay. My biggest issue right now is the case. It worked great for the first couple of months but the battery life, after only a little over 4 months, has dropped off significantly. Additionally, the wireless charging has stopped working altogether. I've tried submitting a claim but keep getting an error when I get to the final page to submit and it says to call customer support. I may update this with a higher rating if I can get this resolved but it shouldn't have these issues in such a short period of time. None of the previous models had this issue.
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 25, 2023
Matt, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are thrilled to hear you are enjoying the sound and features of the device. We have linked below both the Samsung Support and Customer Care+ Teams to assist you in troubleshooting and providing options for your case. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Wife Loves them
on January 22, 2023
Posted by: DJG Realty
Gave them to my wife and she loves them, more than very expensive ones I bought her. They fit her tiny ears and sound great!
Written by a customer while visiting Samsung US
Customer Rating
5
Great product upgrade fro Buds Pro
on January 21, 2023
Posted by: Bryback
from Pekin Illinois
Expertise:Intermediate
[This review was collected as part of a promotion.] they keep upgrading from previous models great sound
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great audio in a terrible case
on January 19, 2023
Posted by: cDubya
Expertise:Expert
Bought this at the end of September. Upgraded from an older Bud. As of this review, I've had these Buds2 Pro for about 3.5 months.
I love the convenience of charging in the case and the Ambient Sound monitor. I have other ear buds that don't offer Ambient Sound. I prefer the ability to monitor ambient sound for safety. The audio quality on the Buds2 Pro are great with nice highs and deep bass. I've gone running with them. Occasionally, I will need to twist them on a little bit to keep a nice snug fit.
The case is a different story. Samsung uses some matte plastic that has a rubbery feel to it. The plastic coating on the top half of the case is different from the bottom half and has start to degrade. It has started to become tacky and sticky like some old rubbery plastic that been around for years. The bottom half still feels matte and smooth like it was when new.
Wished they didn't use this awful material. 3.5 months of use and the case feel horrible and looks horrible.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, January 20, 2023
cDubya, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are thrilled that you are enjoying the buds. We do now offer a silicone cover for our Samsung Galaxy Buds cases that will help you with the feel of your case. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Feature!
on January 19, 2023
Posted by: Jbonet
Expertise:Expert
[This review was collected as part of a promotion.] I am extremely happy with my buds2 - highly recommended
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US