Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
1
Disappointed
on March 12, 2023
Posted by: MrDBender
Expertise:Intermediate
I had high hopes for these Buds. However after trying to get them adjusted and seated in my ear it became impossible. From what I could tell the sound quality is good but if you have to worry about them staying in your ear or having them fall out while doing the simplest of things such as just eating is not worth it. I do not recommend them at all because of this main reason.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
4
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, March 15, 2023
Hi MrDBender, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. This device does come with additional silicone tips in a variety of sizes that may help you get a more secure fit. You can also perform a fit test while wearing the buds inside the Samsung Wearables App. Lastly, if you are still not getting the desired fit, we do have available foam ear tips rather than the silicone ones available on our website that may provide the best fit for you. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Aesthetic are awesome
on March 8, 2023
Posted by: Electronic Frontier
Expertise:Beginner
I love the aesthetic look of these buds,They are absolutely what I’m looking for.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great sound and features.
on February 27, 2023
Posted by: Mr Bennett
from Raleigh NC
Expertise:Intermediate
I'm so happy I bought these ear buds . I should've done it sooner.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Smell great too
on February 26, 2023
Posted by: Ear Bud
Galaxy Buds are hands down the greatest sounding sad comfortable ear buds EVER created. Nothing g has ever produced that sounds like theme. 👍 Simply mind blowing
Written by a customer while visiting Samsung US
Customer Rating
2
poor build materials.
on February 21, 2023
Posted by: Bucket
Expertise:Intermediate
I have had these for less than a week now. And the case is already scratched. I really question why Samsung would us such a soft plastic.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 23, 2023
Bucket, thank you for your feedback on your Samsung Galaxy Buds2 Pro. If you are concerned about the case of your device we do have available a few options for additional protection. We have included a link below for the accessories that are compatible for you. Thank you for being a Samsung customer. -Elizabeth
Buds2 Pro Accessories
https://www.samsung.com/us/mobile/mobile-accessories/all-mobile-accessories/?wearables_compatibility=Buds2+Pro
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Written by a customer while visiting Samsung US
Customer Rating
1
great if you don't mind the ear infection
on February 20, 2023
Posted by: Keith
Expertise:Expert
They work great if you don't mind the ear infection. Seriously Samsung, I am waist deep in your eco system, laptops, phones, watches, but I can't use the ear buds because of the inevitable puss that drips from my ears. Change the materials!
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 23, 2023
Keith, thank you for your feedback on your Samsung Galaxy Buds2 Pro. Assuming you have kept the buds clean from dirt and earwax, we have included a link to the Samsung Support Team who can assist you by further troubleshooting the options for you. Thank you for being a loyal Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Keeps pausing
on February 13, 2023
Posted by: Kyle
from Bellevue, wa
The sound qualities and features are good but every minute or so, any music randomly pauses and when I resume, they go back to the beginning of the Playlist. I've tried everything I could find on the internet but nothing works.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, February 16, 2023
Kyle, thank you for your feedback on your Samsung Galaxy Buds2 Pro. The first step you can attempt is to turn off the touch settings in the Samsung Wearables App. This may help with accidental touches. We have also included a link to the product manual and the Samsung Support Team for assistance with troubleshooting this device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Simply great and durable
on February 13, 2023
Posted by: Steve
I bought these in December and I use them every day at work and to listen to music. I'm an hvac tech and it makes work great to keeps hands free while getting and giving tech support. Also not to mention driving and calls, or for long trips and days. The music to keep those long days manageable. I love them. Great sound
Written by a customer while visiting Samsung US