Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1 out of 5
4.1
(638 Reviews)
Open Ratings Snapshot
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product. 
(
392 out of 487
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5 out of 5
5
Galaxy S24 ultra
on November 3, 2024
Posted by: Yane
from Utah
Expertise:Intermediate
Verified Purchase:Yes
Great Phone, recommand to other , great experience
I would recommend this to a friend!
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
I Love My Buds
on October 31, 2024
Posted by: Ms Nikki
from Chicago - The Windy City
Verified Purchase:Yes
Great sound quality and use. Love the location alert and alarm if lost.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love them
on October 27, 2024
Posted by: Kathy
Expertise:Intermediate
Verified Purchase:Yes
This is the 2nd pair I've purchased. Great sound quality and easy Bluetooth pairing.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great Buds
on October 26, 2024
Posted by: Syed
from New York, NY
Expertise:Intermediate
Verified Purchase:Yes
These buds fit very comfortably in my ear with no fear of falling out.They sound great and battery lasts pretty good too.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy Social Commerce, November 14, 2024
Hey there Syed, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We are thrilled to hear you are enjoying the usage and features of your earbuds. We have provided a link to your full device manual to help you potentially further enhance your experience with all of the features and functionality. We have also shared a link to the Samsung Support Team if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent all around quality
on October 26, 2024
Posted by: Caleb
Verified Purchase:Yes
Suburb sound quality and good battery life... sound canceling is excellent. Couldn't ask for a better ear bud.
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great product
on October 26, 2024
Posted by: Miguel G
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
The product fit is great, the noise cancelling 8.5 out of 10, the price is fair, the connectivity with my Ultra phone is the best, the battery life could improve.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 14, 2024
Hi there Miguel G, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are so happy to hear you are enjoying the features and functionality of your earbuds. We have provided a link below to help you with the battery life of your device and ensure your earbuds are operating as intended. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Very good earbuds.....after 18 days of usage
on October 26, 2024
Posted by: Anonymous
from Walnut, CA
Expertise:Expert
Verified Purchase:Yes
Although it is too soon to tell, i thought these earbuds are great in the following areas. Bluetooth connection with my phone was very responsive, easy discovery and and fast connection. The sound quality is excellent, even when the phone is 20ft away from the earbuds. What remains to be known is the battery life and the longevity of the earbuds.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy Social Commerce, November 14, 2024
Hello Ben Wong, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds2 Pro with us. We are so happy to hear you have been enjoying the usage of your earbuds thus far. We have provided a link to an article to help you with the battery features and ways to maximize your battery life. We have also provided a link to the full device manual to help you maximize your overall experience. We have also provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Fall out
on October 24, 2024
Posted by: Jenn
Expertise:Intermediate
I loved my previous headphones. I bought these after my puppy ate my other ones. They do not stay in my ears. No matter what I try, they start to fall out after a few minutes.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, October 25, 2024
Hi Jenn, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the fit of your earbuds is to you for your prolonged usage and enjoyment. We have provided a link to an article to help you with the fit, and recommend doing a fit test as a follow up in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues or you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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