Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5
Thank you
on October 14, 2023
Posted by: Rami
I'm very happy to get this amazing buds . Thank you Samsung
Written by a customer while visiting Samsung US
Customer Rating
2
Not a secure fit
on October 13, 2023
Posted by: Peachlo
from Houston Texas
Expertise:Beginner
I like the quality of the sound but why did they change the shape so much. I traded the Pro plus. These I have to constantly push back in my ear. I keep hanging up the phone trying to keep them from falling out.
My old Samsung ones fit prefect.
My old Samsung ones fit prefect.
Response from Samsung USBy Social Commerce, October 16, 2023
Hey there Peachlo, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand our customers have different size and shaped ears and we can help you determine what features will help you obtain the best fit for you. This device should have come with additional silicone ear tips in a few different sizes to help with the fit. You can perform a fit test while wearing the buds and connected to your device, in the Samsung Wearables App. We also have available on our website conform foam ear tips that can help you with the fit as well. We have provided a link to the Samsung Support Team as well if you have questions or would like assistance. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
They are nice
on October 4, 2023
Posted by: Chip
from Ohio
Expertise:Intermediate
They keep falling out of my ears can’t stand it. Plus they are in for repair and it’s been 2 weeks
Features
5
Performance
5
Design
3
Value
3
Response from Samsung USBy Social Commerce, Social Commerce, October 5, 2023
Hey Chip, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be more than happy to help you determine the status of your buds and help you with the fit as well. This device did come with additional silicone tips in a few sizes to help with a secure fit. We also have foam conform ear tips for this device to help with the fit as well. You can also perform a fit test while wearing the buds in your Samsung Wearables App. We have also included a link to the Samsung Support Team below to help track your repair status. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
HATE THE SILICONE MATTE FINISH!! IT DEGRADES!!
on October 1, 2023
Posted by: Alex
from Buellton, CA.
Expertise:Expert
I love these... but after having them for a couple of years the thin silicone finish on the actual buds is degrading. My right bud I had to scrape it off because it was unsightly. Now months later my left one has started to become degraded as well. That's my only issue. Don't coat the new ones in this matte silicone base, leave them glossy.
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Not as good as my bud 2's
on October 1, 2023
Posted by: Timbo
from Detroit, Michigan
Expertise:Intermediate
I purchased the bud 2 pro. To replace my bud 2's
So far I don't think they are better than my bud 2' as the Bluetooth distance is not as good and the noise canceling on the pro 2's seem to have an issue with wind as I am biking. Sound is about the same as well with the battery life but I still like them just not equal to the bud 2's
So far I don't think they are better than my bud 2' as the Bluetooth distance is not as good and the noise canceling on the pro 2's seem to have an issue with wind as I am biking. Sound is about the same as well with the battery life but I still like them just not equal to the bud 2's
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
They don't last long
on September 28, 2023
Posted by: Cody
I've had galaxy buds twice and the sound quality is fantastic. Unfortunately one ear bud or both have gone out both times within a few months due to not being able to charge or keep a charge. I've tried all the tips and tricks. It's probably best to not waste your money unless you get a warranty
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 29, 2023
Hey Cody, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand wanting to feel as though your investment in a device has been a good decision. We do offer a one year warranty on all devices for manufacturing defects. We have shared links below to the Samsung Support Team and the warranty information to help you with any claim you may choose to make. Thank you for being an enthusiastic Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Definitely worth it
on September 27, 2023
Posted by: wolfepak18
from Georgia
Best buds or pods I've had so far actually, I bought them initially because I got tired of losing my ear buds but got more in addition to the tracking ability.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Uncomfortable ASH
on September 24, 2023
Posted by: Tcap
from Upstate NY
Expertise:Expert
I bought them a a few months ago thinking the new ones would be lot more comfortable and work 12hr shifts so I obv switch between when I can't have both in as far as sound cancelation etc deff the loudest I've has yet
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, September 28, 2023
Hey there Tcap, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand how important the comfort of your buds is if you are wearing them all day during work. We have provided a link to an article about how to wear your buds for optimal comfort and fit. The default setting if you are wearing one bud is to have the ambient noise feature enabled, however if you prefer you can adjust to use noise cancellation with one bud if you choose. We have provided a link to the Samsung Support Team if you have additional questions or would like assistance with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US