Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5
Dễ sử dụng
on November 13, 2023
Posted by: Nhung
Nghe êm tai, thời gian sử dụng dài, âm thanh chuẩn, sạc điện nhanh
Written by a customer while visiting Samsung US
Customer Rating
5
Xịn
on November 13, 2023
Posted by: Hien
Nghe êm tai, âm thanh chuẩn, máy xịn xò, tiện đem theo
Written by a customer while visiting Samsung US
Customer Rating
5
Kiểu dáng đẹp, rất đáng mua
on November 13, 2023
Posted by: Lehong
Tai nghe nghe rất êm, âm thanh chuẩn, thời lượng pin dài
Written by a customer while visiting Samsung US
Customer Rating
5
Rất tốt
on November 13, 2023
Posted by: Linh
Nghe êm tai, âm thanh chuẩn, thời gian sử dụng dài, tiện sạc điện.
Written by a customer while visiting Samsung US
Customer Rating
5
Đưpj dễ sử dụng
on November 13, 2023
Posted by: Ngoc anh
Nghe êm tai âm thanh chuẩn, thời gian sử dụng dài tiện sạc điện
Written by a customer while visiting Samsung US
Customer Rating
3
Good earphones, but...
on November 10, 2023
Posted by: Starside
Needed a new pair of earphones to replace my broken, overpriced pair of Bose ones that lasted me several months before just quitting on me, got a good discount on these and they work for the most part, but I'm a very active person so whenever I run, jog, or dance to my favorite song, these earbuds tend to easily slip out of my ear and whenever I feel it getting ready to slip out entirely, I have to stop and push it back in. Touch controls disabled because touching will pause the song, etc, etc. Good noise cancelling, the 3D audio is cool, but aside from that, if only they could just stay in my ear like my go-to Galaxy Buds+ that have treated me wonderfully for almost two years that I will def return to.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Social Commerce, November 13, 2023
Hi there Starside, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the sound quality and features of your device. If you are having difficulty with the security of the fit, this device should have come with additional silicone tips in a few different sizes to help. If this isn't the case, we have provided a link below to the Samsung Support Team. We also have available on our website conform foam ear tips that will help with the fit as well. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Cheaper materials affect my ears
on October 31, 2023
Posted by: Gib0429
from Arizona
Expertise:Intermediate
First these sound great, I like the bass and the feel. The noise cancelling isn't bad either. The bad, I don't know what materials Samsung is now using, but my ears get infected every time I use these (dryness and itching) Never an issue with the Galaxy buds 2 or Buds 1 or Icons, which I had previously owned. I thought I was crazy about this issue; however, there is Reddit sources with people with the same issue, and no resolution from Samsung when they report it.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy Social Commerce, November 1, 2023
Hello Gib0429, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have buds that you can't use comfortably. We have shared a link below to the Samsung Support Team to help offer any and all options that are available to you. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Great buds with a fatal flaw
on October 18, 2023
Posted by: Scott
Phenomenal pair of earbuds with one major flaw; they lose sound constantly. I've had two pairs of these buds, and without fail, one of the two will eventually and suddenly get quiet to the point of being inaudible. The left bud in my second pair was unusable within a week of purchase. I switch to my other pair, and the right bud goes quiet wth an annoying buzzy quality to the audio within days.
The fact that I would still give these buds three stars speaks to their other qualities: they are comfortable, sound great, and are some of the best noise cancelling buds I've experienced. I really want to love them but the constant sound issues are infuriating and unavoidable, which, for the price, is a deal breaker.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Social Commerce, October 19, 2023
Hey Scott, thank you for taking time to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We have provided a few links to help you troubleshoot the audio difficulty you mentioned. These articles address a number of reasons this difficulty may be occuring, whether the buds may need to be reset, cleaned, or other reasons. If these articles do not help resolve this we have also included a link to the Samsung Support Team if you have need of further assistance. Thank you for being a Samsung customer. -Elizabeth
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Restart or reset your Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01218103/
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US