Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5
Love not having to remove them during work.
on December 31, 2023
Posted by: Nini
Expertise:Beginner
Love them! I can use them as a nurse and never have to remove them. I can hear everything including talking when I choose. Sound clarity is right on!!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Can't find the right fit!
on December 26, 2023
Posted by: Matznix
Got these with my new phone. The sound is fine but the fit really bites. They provide 3 different sizes of ear plugs and NONE of them provide a fit that the earbuds themselves consider a 'good fit.' I'm using the one that got the best feedback from their app (good fit/connection) but theyt still keep falling out of my ears. My older ones without the stem fit much better.
Response from Samsung USBy Social Commerce, January 3, 2024
Salutations Matznix,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Generally speaking, if your Galaxy Buds2 Pro don't fit right, you can simply swap the earbud tips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Please make sure that the ear tips and the earbud grooves fit properly and try to reinsert them so that there is no space between the ear and the ear tip. If you are still having performance issues, please try changing the ear tips to a larger size. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. The proximity sensor will automatically detect that you are wearing the earbuds when you put them on. Once this happens, they will turn on and emit a beep. If the proximity sensor does not make contact with your ear, the earbud may not work. Take a look at, "How to wear your Samsung earbuds" when you have some free time for more great information pertaining to reaching the perfect fit for your Galaxy Buds2 Pro, linked below. Please don't hesitate to reach out to Samsung Support if you have any questions for us or if you would like further assistance. Thanks for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
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smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We appreciate your candor. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Generally speaking, if your Galaxy Buds2 Pro don't fit right, you can simply swap the earbud tips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Please make sure that the ear tips and the earbud grooves fit properly and try to reinsert them so that there is no space between the ear and the ear tip. If you are still having performance issues, please try changing the ear tips to a larger size. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. The proximity sensor will automatically detect that you are wearing the earbuds when you put them on. Once this happens, they will turn on and emit a beep. If the proximity sensor does not make contact with your ear, the earbud may not work. Take a look at, "How to wear your Samsung earbuds" when you have some free time for more great information pertaining to reaching the perfect fit for your Galaxy Buds2 Pro, linked below. Please don't hesitate to reach out to Samsung Support if you have any questions for us or if you would like further assistance. Thanks for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
Written by a customer while visiting Samsung US
Customer Rating
3
Not worth the price tbh.
on December 26, 2023
Posted by: Joe Cynic
from Joshua Tree, California
Expertise:Intermediate
After having these ear buds for a month and a half, I can say, these ear buds are not worth the price tag on them. Even having bought these ear buds on sale, I feel like these aren't worth the price. Sound quality is great. But the noise canceling and ambient sound just, aren't good enough to justify the price I'm my opinion. Sound cacelling just, isn't good enough. It doesn't perform like "active" noise canceling, it doesn't perform like that. It feels like it cancels out a low level of sound but anything above that threshold, gets in. If anything is active, it's ambient sound. You have hear it react to loud noises dampening them. The only problem I have with ambient sound is it also drowns out voices. Even on extra loud ambient sound. It sucks tho because, for the price, I really expected more out of these ear buds. Especially when there are cheaper ear buds out on the market, with performance on par or exceeding the galaxy buds 2 pro. Shame.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
4
Value
1
Response from Samsung USBy Social Commerce, January 4, 2024
Hi there Joe,
Thanks for taking the opportunity to review your Samsung Galaxy Buds2 Pro. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Take a look at, "How to wear your Samsung earbuds" and "Use the intelligent audio features on the Galaxy Buds2 Pro" for some great information that you may find beneficial in resolving what you described to be experiencing with your device, linked below. Feel free to reach out to Samsung Support afterwards if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/support/answer/ANS00091222/
Thanks for taking the opportunity to review your Samsung Galaxy Buds2 Pro. We appreciate your honesty. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. Take a look at, "How to wear your Samsung earbuds" and "Use the intelligent audio features on the Galaxy Buds2 Pro" for some great information that you may find beneficial in resolving what you described to be experiencing with your device, linked below. Feel free to reach out to Samsung Support afterwards if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/support/answer/ANS00091222/
Written by a customer while visiting Samsung US
Customer Rating
2
So disappointed lost the case no way go track it!
on December 17, 2023
Posted by: AutoTechNick
from Medina, Ohio
Expertise:Expert
I've been using samsung buds now for 2 years. I've had 4 pairs.... I had the case on my desk and my 2 year old had gotten ahold of them. Now I have no way to track the case... very disappointing that Samsung will let you track the buds but not the case. Just IMO I think that was an extreamly poor decision on Samsungs part. But at the same time they know they are small and can be lost and they wanna make money on ppl losing them.. so disappointing I'm a father of 3 with a dead end job like I don't have the money to drop 170 to 240 every time I lose them!!!!!! I literally have to use these every single day now a week before Xmas I gotta try to scrounge up money to replace something that's expensive like times are hard enough. #SamsungWhatAreYouThinking?
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
5
Response from Samsung USBy Social Commerce, December 29, 2023
Hi AutoTechNick, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your buds are to you on a daily basis for both work and personal needs. We have provided a link to the Samsung Support Team to help with all available options for your case. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
1
Don't use these for exercise or running
on December 16, 2023
Posted by: PatH
Don't use these for exercise or running. Despite Samsung advertising these as suitable for exercising, they fall out even with minimal movement and sweat. That is with the largest ear buds in too. You're better off going for another brand if you need earphones for exercise.
Response from Samsung USBy Social Commerce, December 29, 2023
Hey PatH, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand wanting to be able to exercise with no worries about your buds falling out of your ears. We have available foam conform ear tips that will not be as slippery when you begin to sweat and offer that more secure fit you are looking for. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on December 15, 2023
Posted by: sheltiemom
from Monrovia Indiana
Expertise:Intermediate
There are three sizes of rubber tips . I have tried all three of them. And none of them keep the buds from falling out of my ear.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, December 29, 2023
Hey Sheltiemom, we appreciate you taking time to share your thoughts with us about your Samsung Galaxy Buds2 Pro. In addition to the ear tips you have tried, you can also perform a fit test while wearing the buds in the Samsung Wearable App. We have also provided a link to an article about the optimal placement in your ear for the buds. Lastly, we have available foam conform ear tips available on our website for a more secure fit. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Bad device
on December 13, 2023
Posted by: Wlado29
Bad at calls, the other side person doesn't listen correctly, braking out all the time
Response from Samsung USBy Social Commerce, December 27, 2023
Hey Wlado29, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have your calls interrupted or the audio be imperfect on the other end of the call. We have provided a few links to articles to help with the bluetooth connection of your device and the audio quality on your calls. We have also included a link to the Samsung Support Team if these articles do not resolve your difficulty on calls. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
1
They fall off the ear
on December 12, 2023
Posted by: Dragonheart
from Winchester Va.
Expertise:Intermediate
I purchased the pro ones and only 2 weeks it started to come lose from the ear and they dont stay in the ear they keep falling off. I feel like returning them and getting another brand or make
I would recommend this to a friend!
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy Social Commerce, December 26, 2023
Hey Dragonheart, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important the fit of your device is to you especially if used on a daily basis. Given the stated information of this happening over time, we recommend ensuring your device is cleaned on a regular basis and we have provided a link to an article about how to best ensure your buds are clean. If you are still experiencing this, you can also use the additional ear tips included with your device in a larger or smaller size to help with the fit. Lastly, if you have exhausted all of these options and can't find the perfect fit for your ears, we also have foam conform ear tips available for this device that will help with the fit. Thank you for being a Samsung customer. -Elizabeth
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Twitter
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How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US