Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5
Excellent quality
on January 13, 2024
Posted by: Russell
from Liberty, N.Y.
Expertise:Intermediate
These sound so good, I'm glad I got them. Great purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 16, 2025
How's it going, Russell? We appreciate you taking the time to share your experience with us! We're pleased to see that you're enjoying the amazing sound quality of the Galaxy Buds2 Pro. It's great knowing they were a worthwhile purchase for you. The Galaxy Buds2 Pro feature a 15% smaller design than the previous model, with an ergonomic shape and enhanced wind flow technology to reduce ear canal pressure. In addition to comfort, the Buds2 Pro come with some fantastic features like SmartThings Find, which allows you to trace your earbuds with location detection, even without the case. Plus, the 24-bit Hi-Fi Audio delivers clear, high-quality sound thanks to the Samsung Seamless Codec. Thank you again for being part of the Galaxy family. For any questions or concerns, please do not hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Great unless you want to exercise with them
on January 11, 2024
Posted by: csquared
from Virginia
Expertise:Intermediate
Great sound and great features but any kind of of exercise and they fall out of my ears. Very surprised they did not come with different size tips or winglets to help with a tighter fit.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
1
Value
2
Response from Samsung USBy Social Commerce, January 11, 2024
Hi there Csquared, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important a secure fit of your buds is to you especially during intense workouts. This device does come with additional ear tips in a larger and smaller size in a small box in the original packaging. We also have available on our website foam conform ear tips if you are looking for something that will not feel as slippery if you are sweating. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
The best samsung Galaxy Buds ever!
on January 10, 2024
Posted by: Kyre0914
These are the best samsung Galaxy buds ever! They sound Awesome, it fits in my ears perfectly.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 2, 2025
Thank you so much for your wonderful review, Kyre! We're elated to see that you love the Galaxy Buds2 Pro. With their intelligent Active Noise Cancellation, you can truly immerse yourself in your music without distractions. Plus, the Enhanced 360 Audio brings a whole new dimension to your listening experience. We're also glad to hear that the fit is just right for you! Your satisfaction means a lot to us! If you have any questions or concerns, please be sure to reach out to us at Samsung Support. -Kelvin
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Customer Rating
1
Samsung's warranty process is completely broken.
on January 6, 2024
Posted by: Osmethne
from SLC
Expertise:Expert
Well, everything was going fine until they broke. I've had it for less than a year and Samsung refuses to honor the warranty.
Buyer beware.
Response from Samsung USBy Social Commerce, January 10, 2024
Hi there Osmethne, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand your frustration at having a device stop working in a short period of time. Without knowing what features of your device are no longer working, we have provided a link to your warranty information to help you better understand what is and is not covered. We have also included a link to the Samsung Support Team if you do happen to have questions. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Highly disappointed
on January 5, 2024
Posted by: Geekin
from Santa Rosa, CA
Expertise:Intermediate
I bought these after having the bud pro, seems to me the galaxy buds are some of ther worst fitting earbuds. They constantly fall out no matter what tip size i use. I even bought aftermarket tips and no improvement. Not buying galaxy buds anymore after this
Features
5
Performance
3
Design
1
Value
1
Response from Samsung USBy Social Commerce, January 10, 2024
Hi there Geekin, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how valuable the fit of your device is to you on a daily basis and enhances your overall experience. We have provided a link to help ensure the placement of the buds is done correctly in your ear, you can also perform a fit test while wearing the buds in the Samsung Wearables App. Lastly, we have included a link to the Samsung Support Team if you have additional questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
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Written by a customer while visiting Samsung US
Customer Rating
4
Great sound quality, but spring loaded case
on January 5, 2024
Posted by: Jake B
from Boston MA
A great step up from the original Galaxy buds. I love the better sound quality and adaptive noise cancelling.
Knocking a star off for 2 reasons:
1. If you drop the case from waist-height onto the floor, the case bursts open with zero resistance, and sends the buds flying as far as it can possibly manage to fling them.
2. For some reason, these buds take a little longer to wake up from sleep and connect to my phone than the original Galaxy Buds did.
1. If you drop the case from waist-height onto the floor, the case bursts open with zero resistance, and sends the buds flying as far as it can possibly manage to fling them.
2. For some reason, these buds take a little longer to wake up from sleep and connect to my phone than the original Galaxy Buds did.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Response from Samsung USBy R&R Team, January 7, 2025
Thank you for sharing your thoughts on the Galaxy Buds2 Pro, Jake! It's always great to hear from our valued customers. We're ecstatic to see that you're enjoying the improved sound quality and adaptive noise cancellation features, which are designed to create an immersive listening experience. We understand your concerns about the case opening when dropped. While the case is built to be sturdy, we recommend checking out our cover cases to help protect it from impacts. Regarding the longer wake-up time from sleep, we appreciate your feedback and suggest a few troubleshooting steps. First, ensure your Buds are updated to the latest software via the Galaxy Wearable app, as updates can enhance performance. Second, consider resetting your earbuds in the app under "About earbuds" to refresh their functionality. Lastly, try toggling your phone's Bluetooth off and then on again to improve connectivity. Once again, we appreciate your feedback! If this persists, please be sure to reach out to us at Samsung Support so that we can further assist. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
2
Great Sound, Poor Fit
on January 2, 2024
Posted by: KES11
Expertise:Intermediate
I have a pair of Galaxy Buds+ I've been using for several years now. I bought the Buds Pro 2 wanting to upgrade. They sound amazing but unfortunately they do not fit in my ears. No matter what size of ear tip I try or what angle I insert them, I can't get a seal that blocks out noise. Even with the ANC on sound still comes through due to the fit. They do not appear to extend into the ear canal as much as my Buds+ and I think that's the issue. It's really disappointing because I had high hopes for them and they sound great.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Response from Samsung USBy Social Commerce, January 3, 2024
Hello KES11,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, if your Galaxy Buds2 Pro don't fit right, you can simply swap the earbud tips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. The proximity sensor will automatically detect that you are wearing the earbuds when you put them on. Once this happens, they will turn on and emit a beep. If the proximity sensor does not make contact with your ear, the earbud may not work. Take a look at, "How to wear your Samsung earbuds" when you have some free time for more great information pertaining to attaining the perfect fit for your Galaxy Buds2 Pro, linked below. Please feel free to contact Samsung Support afterwards if you would like any further assistance. We're more than happy to provide you with further assistance. Thank you for being a treasured Samsung customer.
- Debra
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https://www.samsung.com/us/support/answer/ANS00082785/
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy Buds2 Pro. We appreciate your transparency. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Typically, if your Galaxy Buds2 Pro don't fit right, you can simply swap the earbud tips. If you wear your buds correctly, it will help ensure they remain comfortable while providing the best sound and call quality possible. With the Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. The proximity sensor will automatically detect that you are wearing the earbuds when you put them on. Once this happens, they will turn on and emit a beep. If the proximity sensor does not make contact with your ear, the earbud may not work. Take a look at, "How to wear your Samsung earbuds" when you have some free time for more great information pertaining to attaining the perfect fit for your Galaxy Buds2 Pro, linked below. Please feel free to contact Samsung Support afterwards if you would like any further assistance. We're more than happy to provide you with further assistance. Thank you for being a treasured Samsung customer.
- Debra
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Written by a customer while visiting Samsung US
Customer Rating
4
Love them but right earbud is giving out
on January 2, 2024
Posted by: Shooterbud
from Minnesota
Expertise:Intermediate
love these earbuds, I have used them almost everyday since I got them a little over a year ago. it's just now the right earbud is giving out its not as loud as it used to be even after cleaning and it also just started rattling when I'm listening to music.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy R&R Team, December 30, 2024
We appreciate your feedback on the Galaxy Buds2 Pro! We’re glad to hear that you’ve enjoyed using them daily. The Galaxy Buds2 Pro is crafted for outstanding sound quality and comfort, allowing users to immerse themselves in their audio experience. With features like AI assistance right in your ear, Intelligent Active Noise Cancellation, Enhanced 360 Audio, and a secure, comfortable fit, the Galaxy Buds2 Pro really elevate the listening experience. If you're experiencing dampness with your right earbud, we recommend checking for software updates or resetting the earbuds, as this can often resolve sound quality concerns. Products sold by Samsung are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also provide the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and additional support. All eligible mobile devices can be enrolled on Samsung.com at the time of device purchase, or within 60 days of device purchase at samsungcareplus.com. We appreciate your support and hope you continue to enjoy the rich audio experience they provide! If this persists, please be sure to reach out to us at Samsung Support so that we can further assist you. -Kelvin
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