Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5
If I was rich, I'd buy everyone a pair! Love!
on February 4, 2024
Posted by: Joseph
from Plymouth, Massachusetts, US
Expertise:Intermediate
These are hands down the best earbuds on the market. Better than Apple or any others. There are so many features on such a useful well made ]reduction. Well done Samsung
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Earbuds
on February 1, 2024
Posted by: Vince
The sound from these buds are so much clearer than I expected. Combining both the ANC and the capability to quite down if they hear your voice is a very innovative feature! Love the buds and love the fact that they can wirelessly charge!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on January 30, 2024
Posted by: 504mom
from New Orleans, LA
Expertise:Intermediate
I bought them a month ago. When I first put them in, I love them. I had earbuds that worked great, but I wanted Active Noise Cancelling so I got these. I wish I hadn't. Having to push them back on my ears after the slightest movement and every subsequent movement, I'm irritated.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
2
Response from Samsung USBy Social Commerce, January 31, 2024
Hi there 504mom, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are happy to hear you initially were enjoying the usage of your device. If you are looking to achieve a more secure fit, we have provided a link to an article that highlights the optimal placement of the buds, you can swap out the ear tips for the extra ones included with the device, and lastly you can perform a fit test while wearing the buds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
2
Won't Stay In Place(Ear)!
on January 29, 2024
Posted by: mandob12
from San Antonio, TX
Expertise:Intermediate
Not worth it. They don't stay in place in the ear very well. tried all the different pads provided and still can't get them to stay. Purchased another brand and no problem with them staying in place .
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
1
Response from Samsung USBy Social Commerce, January 30, 2024
Hi there Mandob12, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important the fit of the buds are to you for your continued usage and enjoyment. We have provided a link to an article to help ensure the optimal placement of the buds in your ear. You can also perform a fit test while wearing the buds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Samsung Community
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Facebook
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Twitter
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Sound and fit is awful
on January 24, 2024
Posted by: Katie33
Expertise:Intermediate
I was so excited about this purchase because of the last pair of Galaxy Buds I had for over two years; the sound was great, the fit was great, and everything else.
When I got this pair, I put them in; they didn't fit right, so I read and watched the video of how to put them in and even changed the earpiece from smallest to largest, and they continued to fall out, no matter how I twist-turn them. The sound is off, and it seems that people can't hear me when I talk, and I'm constantly repeating myself. I wish I could return these and get the pair I exchanged back
When I got this pair, I put them in; they didn't fit right, so I read and watched the video of how to put them in and even changed the earpiece from smallest to largest, and they continued to fall out, no matter how I twist-turn them. The sound is off, and it seems that people can't hear me when I talk, and I'm constantly repeating myself. I wish I could return these and get the pair I exchanged back
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, January 25, 2024
Hi there Katie33, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how important the fit of your device is and you can also perform a fit test with the buds in the Samsung Wearables App while you are connected. We have also included a link to an article to help with the call features of your device. Lastly, we have provided a link to the Samsung Support Team to offer further assistance if necessary to ensure your device operates as intended. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
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Samsung Community
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Facebook
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Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
it was fine until later..
on January 19, 2024
Posted by: squibbs
good audio quality but i cant enjoy most of it because the speakers eventually dir out and become really quiet. had to send in for the right bud to get a speaker replacement and now the left bud speaker is quiet and not working. i was so impressed at the first usage but not its really disappointing at how often i run into an issue. paired with my s22, i run into very choppy audio quality, but any other device like my chromecast or laptop it works perfectly. i hope to see much better with the 3rd gen 😔
Response from Samsung USBy Social Commerce, January 22, 2024
Hi there Squibbs, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would love nothing more than to assist you with your device to ensure you always enjoy the usage. We have provided a few links to articles that can help you troubleshoot both the volume diminishing and the connectivity of your device from the comfort of your home. We have also provided a link to the Samsung Support Team if you require further assistance. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Facebook
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Twitter
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Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Perfect
on January 19, 2024
Posted by: Christophercolumbo
from Phelan ca
Expertise:Intermediate
Absolutely phenomenal 👏 spectacular. easy to set up, wonderfully comfortable in your ear placement. A # 1.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, June 30, 2025
Hey! Thank you so much for your awesome review of the Galaxy Buds2 Pro! We’re pleased to see that you found them absolutely phenomenal and easy to set up. We completely agree! The comfort and fit are truly exceptional. As a fellow user of the Buds2 Pro, I share your enthusiasm! If you ever have any questions or need assistance, please do not hesitate to reach out to us at Samsung Support. We’re always here to help! -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy Buds2 Pro
on January 18, 2024
Posted by: F15Mechanic
Expertise:Expert
The sound quality is great and the touch controls work great. You do have to be careful on which size plugs you choose. It comes pre-installed with the large installed. the other two size are in a small tube box in the package. Medium was my size and ordered replacement 6 pair package of medium only online. For walking they are great not so much while do any movement exercise. Sound quality is great on calls. You do have to unpair it from each device before using on another. But I only use it for my Samsung Phone, TV, and Computer.
Features
5
Performance
5
Design
3
Value
3
Response from Samsung USBy R&R Team, January 5, 2025
Thank you so much for your detailed review of the Galaxy Buds2 Pro! We're thrilled to see you’re enjoying the excellent sound quality and seamless touch controls. Regarding your concern about ear tip sizes, we appreciate you highlighting that. The Galaxy Buds2 Pro come with three sizes of ear tips to ensure a secure and comfortable fit. If you found that the medium size works best for you, that’s great! If you need to adjust further, we encourage you to experiment with the different sizes included in the package. A proper fit can enhance sound quality and improve overall comfort. We understand that while the Buds2 Pro is perfect for walking and, with a proper fit, intense activities. The Galaxy Buds2 Pro indeed have an IPX7 water resistance rating, making them suitable for light workouts. If you have concerns about staying secure during movement, consider using the included wing tips for a more snug fit. Regarding the need to unpair the earbuds from different devices before connecting, we recommend utilizing the “Quick Switching” feature. This allows you to switch between previously paired devices effortlessly without needing to unpair. Simply tap and hold the touch panel to cycle through your devices. If you're encountering challenges, make sure your Buds2 Pro is updated to the latest firmware for optimized performance. To do this, open the Galaxy Wearable app, navigate to "Earbuds settings," and check for updates under "About earbuds." We appreciate your insights about call quality. If you have any further questions or need assistance, don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US