Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5
Great option
on November 16, 2024
Posted by: Kewles
Best earphones, beautiful fittings comfortable and affordable
Written by a customer while visiting Samsung US
Customer Rating
2
Review
on November 15, 2024
Posted by: Maanvi
from New jersey, Fort Lee
Expertise:Beginner
I bought this in June 2024 but now I'm regretting on my decision of purchasing this. While on call or video call it suddenly gets disconnected and then connected so it is disturbing in the middle of the call. Also it gets loosen after sometime and falls off the ear.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
2
Response from Samsung USBy Social Commerce, November 18, 2024
Hi Maanvi, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have earbuds that are not operating as intended or expected, especially during important phone calls. We have provided a link to an article to help you troubleshoot the Bluetooth connection. We have also provided a link to an article to help you with the fit of your earbuds, and recommend following up with a fit test you can perform in the Samsung Wearables App. Lastly, we have shared a link to the Samsung Support Team if you continue to experience frustrations or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy Buds disconnect from phone often
https://www.samsung.com/us/support/troubleshooting/TSG01208805/
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great sound but don't stay in. Miss my old buds.
on November 15, 2024
Posted by: Tae H
from Tampa, Fl
Expertise:Expert
Verified Purchase:Yes
They keep falling out and settings different from my last pair of buds which Samsung no longer sell but found out my cell carrier still had them but I already purchased these.
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
3
Value
5
Response from Samsung USBy Social Commerce, November 15, 2024
Hey there Tae H, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Buds2 Pro with us. We would be more than happy to help you troubleshoot the fit and settings of your earbuds and maximize your overall experience. We have provided a link to an article to help you with the fit, and recommend doing a fit test with your earbuds in the Samsung Wearables App. We have also provided links to the full device manual to help you with the settings and features, and to the Samsung Support Team to offer one on one assistance with any questions you may have. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Juan Rosas
from NEW YORK
Expertise:Expert
Verified Purchase:Yes
They are the best, sound is amazing and never fall from ears, I really love them.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Busybeed
from Bucks County PA
Expertise:Intermediate
Verified Purchase:Yes
Great sound and functions but don't stay in my ear as nice as the Bud's Live did.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Response from Samsung USBy Social Commerce, November 8, 2024
Hey there Busybeed, thank you for sharing your experience with your Samsung Galaxy Buds2 Pro with us. We are happy to hear you are so pleased with the audio quality of your earbuds. We have provided a link to an article to help you with the placement for the ideal fit, and recommend, as a follow up, performing a fit test in the Samsung Wearables App. We have also provided a link to the Samsung Support Team if you would ever like assistance with any of the features of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Paul
Expertise:Intermediate
Verified Purchase:Yes
Great sound and cost effective great quality definitely recommended
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy Social Commerce, November 6, 2024
Hi Paul, thank you for sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We absolutely love knowing you are enjoying the audio quality and value for the price, and that you would recommend these earbuds to others. We have provided a link to the full device manual that may help you further enhance your experience with features you may be unaware of as of now. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
REPLACEMENT PAIR AFTER RECENT PURCHASE WAS STOLEN
on November 4, 2024
Posted by: TRAVIESA143
from ORANGE CALIFORNIA M
Expertise:Expert
Verified Purchase:Yes
THESE A RE A REPLACEMENT PAIR, MINE WERE STOLEN. I LOVE THE SOUND, THE NOISE REDUCER IS GREAT OPTION TO HAVE AS WELL. SAMSUNG HAS BEEN MY FAVE SINCE DAY ONE
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Steenz
from St. Louis
Verified Purchase:Yes
Love them. I appreciate the extra earbuds in different sizes. The noise cancellation and ambient noise remover is CRAZY good. And there are an appropriate numbers of gestures for control. Glad I switched from the powerbeats to these!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US