Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
2
Always falling out
on March 27, 2024
Posted by: Ecai
from Deer Park, WA
Expertise:Intermediate
Nothing will keep these in my ears. The sound is nice, but not noticably better than my last pair. Please create an add-on silicon wingtip or change the design!
No, I would not recommend this to a friend.
Features
3
Performance
5
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 28, 2024
Hi there Ecai, we appreciate you sharing your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the audio quality of your buds and we would be happy to assist you with the fit of your device. If you have already worked with the additional ear tips in both the larger and smaller size included with the original packaging and are still expericing difficulty with the fit, we have provided a link to an article to help with the placement of the buds in your ear to help with the fit as well. Lastly, you can perform a fit test with your device when connect to the Samsung Wearables App and placed in your ears. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
2
Do not stay in ear, and no extra add ons to help s
on March 23, 2024
Posted by: Mkawa911
I bought my buds months ago. The sound and features are great, but they keep falling out of my ears so easily. It doesn't matter how good they sound when you can't keep them in your ear.
Response from Samsung USBy Social Commerce, March 26, 2024
Hi there Mkawa911, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how important the fit of your buds is to the continued usage and enjoyment of the device. We have provided a link to an article to help with the optimal placement of the device in your ears. You can also perform a fit test while wearing the device and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
1
updates ruined sound
on March 15, 2024
Posted by: sconrad
Bought these and have worked great, sound amazing, until an update a couple days ago. They lost all bass and actually just your ears to use now.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, March 18, 2024
Hello Sconrad, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We would love to help you regain the sound quality you were previously so fond of on a daily basis. In the Samsung Wearables App if you haven't done so already, under the settings in the equalizer section, you can adjust the sound profile to enhance the bass, as this setting may have gotten adjusted by accident during the update. If this is not the case and you are still experiencing the sound you previously had, we have provided a link to the Samsung Support Team below to work with you directly. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
:/
on March 10, 2024
Posted by: Gym Goer
from Hawaii
Expertise:Intermediate
I received these as a gift I asked for. What I didn't realize is the changed the shape from the original regular galaxsy buds. These are very uncomfortable and always fall out. Sound is still good, the style with the new shape is kind of weird too. Less sleek.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
2
Response from Samsung USBy Social Commerce, March 11, 2024
Hey Gym Goer, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have a device that you enjoy listening to but the fit may not be ideal for prolonged listening or active usage. If you haven't done so already, this device does come with additional ear tips in a larger and smaller size in a small cardboard box in the original package. We have also included a link to an article to help achieve the fit you are looking for, and lastly we recommend performing a fit test while you are connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on March 6, 2024
Posted by: Galaxy4Life
from Texas
Expertise:Intermediate
Amazing product. Percent sound. Th e fit is even more comfortable than the buds pro. These are truly amazing. They easily sync between my tablet and phone. The chareg is awesome. They are so comfortable sometimes I forget they are there. And it pairs very easy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Expect problems out of the box
on February 10, 2024
Posted by: WhyMe
Expertise:Intermediate
Out of the box, the right bud sounded funny. The audio out of it sounded hollow. Not even 8 full months later the left one became quiet. After following instructions on how to remedy this and clean the earbud, it only became quieter and completely unusable. When the left one did work, it was great.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Social Commerce, February 12, 2024
Hello there, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important your device is to you and the desire to enjoy the full functionality. We do offer a one year warranty on all devices, the full information has been linked below for your convenience. We have also included a link to the Samsung Support Team for assistance with your warranty claim and help work towards a resolution. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
2
good sound, bad fit
on February 10, 2024
Posted by: fallout buds
I bought these in October after I lost my buds live. The sound quality is fantastic and leaps and bounds better than the previous buds I owned. The bad, they won't stay in no matter what. I changed all sizes of ear buds that came with it and after 15 to 20 minutes they slide right out. I upgraded to the recommended ear buds that have the two layers and now they will stay in for 30 minutes. Horrible fitment design. Samsung should have put a piece or sell a piece to sit in your outside ear to hold them in place like older models.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
1
Response from Samsung USBy Social Commerce, February 12, 2024
Hello Fallout buds, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the audio quality of this device. We understand how important the fit is to your continued enjoyment and usage of this device. We have provided a link to an article to help discover the optimal placement of your buds for a secure fit. You can also perform a fit test while wearing the buds and connected to the Samsung Wearables App. Lastly, we have shared a link below to the Samsung Support Team if you have additional questions regarding your Samsung products. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
First time user of Galaxy Buds from Samsung
on February 9, 2024
Posted by: Mar R
from Concord, CA
Expertise:Intermediate
I received this yesterday from Samsung, charged it, used it in the evening while gaming and watching a movie on my computer. I previously read reviews about these falling off your ear. I disagree, they sit properly in my ears, never had any discomfort. The sound quality is amazing, way better than I expected. The NC is way better than the previous AKG NC headphone I had. In addition, these are so comfortable, I forgot and did not notice they were still in my ear when I went to bed and had them on while sleeping. Was I worried due to some of the negative reviews before placing the order for this? - Yes, I was. But I figured some reviews are either fake or just bashing. I am happy with my purchase and do not regret getting these buds. 👍
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US