Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1 out of 5
4.1
(638 Reviews)
Open Ratings Snapshot
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product. 
(
392 out of 487
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
2 out of 5
2
Sounds okay, but...
on April 24, 2024
Posted by: Camlet
from Queens, NY
Expertise:Intermediate
Bought over a year ago and barely used. They're either hurting my ears or falling out. The sound is pretty decent if you manage to keep them in. Wish I could trade them in for something, anything else!
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, April 25, 2024
Hey there Camlet, we appreciate you taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand the fit of your buds is invaluable for your usage and enjoyment. We have provided a link to a great article to help with the optimal placement for the fit of your device. You can also try the additional ear tips that were included with your device to help with the fit. Lastly, you can perform a fit test while wearing the ear buds and connected in the Samsung Wearables App. We appreciate you being a Samsung customer, and hope you'll reach out to us if you have any questions. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great sound low battery life
on April 16, 2024
Posted by: Peteypab510
The galaxy buds 2 pro have great sound and comfort. They are comfortable but kind of feels like they will fall out your ears when working out. The battery life is more like 3hrs total with the ear buds total use.
Response from Samsung USBy Social Commerce, April 17, 2024
Hello Peteypab510, we appreciate you sharing your experience with your Samsung Galaxy Buds2 Pro with us. We understand how important the battery life of your device is to your uninterrupted listening experience and enjoyment. This device is designed to get up to 5 hours of uninterrupted listening with the ANC feature enabled and up to 8 hours with the feature disabled. While if you are using the device for calls it is designed to be up to 3.5 hours with the ANC feature and 4 hours without this setting. Without knowing how long you've owned this device, we have provided links to the Samsung Support Team and warranty information that does cover a one-year period. We have also provided a link to an article that provides more information about the battery of your earbuds. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Survived a house fire
on April 15, 2024
Posted by: Spitz
from Sayville Ny
These earbuds are great they even survived my house burning down i found them 2 days after my house fire sitting in my desk drawer covered in melted plastic pulled it outseperated the earbuds from the plastic and they worked toatly fine with no visible damage and evrything still works evwn noise cancelling
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Battery life
on April 14, 2024
Posted by: ShadMo
After about 2 hrs of non stop listening they're dead but besides that no complaints at all
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Best find another pair
on April 13, 2024
Posted by: Gman710
from Chicago, IL
Expertise:Intermediate
Very disappointed with these earbuds. I have problems with both buds. The left earbud constantly loses volume control and I it goes to less then half volume. And the right earbud is not as clear. I have thoroughly cleaned them and reset them multiple times.
For the price I paid I expected more.
Features
4 out of 5
4
Performance
1 out of 5
1
Design
4 out of 5
4
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, April 15, 2024
Hello Gman710, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand how important your device is to you and we'd be happy to help you in any way we can to resolve this matter. We have provided a link to a great article we have available on our website to help with additional troubleshooting steps you can take with your device. We have also included a link to the Samsung Support Team if you are still having this experience with your buds. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Perfect Buds Exist
on April 12, 2024
Posted by: JOhl
from YONKERS, NY
Expertise:Expert
I bought this less than a week ago but I am in love. At first I was a bit reluctant to the change but they fit amazingly well and the sound is out of this world. When I am walking in the noisy streets of the city or sitting in a noisy restaurant the person on the other side does not here the noise and chatter going on around me. The noise cancellation for me is also incredible. The FE version is good but this pro version is worth the money.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Family to end
on March 29, 2024
Posted by: Love always
I'm on board with everything and that is the honest truth
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Replacement policy?
on March 28, 2024
Posted by: Rick
These buds are great but can I get a replacement for one if one gets lost?
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
3 out of 5
3
Response from Samsung USBy Social Commerce, March 29, 2024
Hello Rick, thank you for sharing your thoughts about your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the usage of your device. If you happen to drop one of your buds during usage you can always use the "Find My Buds" feature to have the device chirp to locate as long as your buds have battery and are connected to the Samsung Wearables App. We have also provided all of your warranty information to help answer any questions you may have about your device as well as the Samsung Support Team to work with you one on one. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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