Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Posted by: Anonymous
from Monroeville PA
Expertise:Expert
Verified Purchase:Yes
Love these they sound & work great. Pairing is seamless with my galaxy phone & computer. Battery life is decent too. I keep anc off to save battery & still i can barely hear the vacuum cleaner.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Mark
Verified Purchase:Yes
Solid ear buds that I upgraded to from the Buds2. I was going to spend more and get the Buds3 but decided these should be just fine since they are an upgrade already. They work very well and the sounds is great, exactly what you would expect from a small ear bud from Samsung. I workout a lot so some times they tend to move in my ear but that is the only issue (if you want to call it an issues). I recommend to any android/Samsung cell phone user out there.
Response from Samsung USBy Social Commerce, December 4, 2024
Hey there Mark, we appreciate you sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We are so happy to hear you have found your new earbuds to be a nice upgrade from your previous pair. We have provided a link to an article to help you with the fit, and recommend a fit test you can perform in the Samsung Wearables App if you are interested. We have lastly provided a link to the Samsung Support Team if you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
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Written by a customer while visiting Samsung US
Posted by: Jefe
from Orlando, fl
Expertise:Expert
Verified Purchase:Yes
My favorite pair of buds on the market. The fit is perfect and the wireless charging is great.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Kevy
from Denver CO
Expertise:Intermediate
Verified Purchase:Yes
I found the price competitive and the trade in process seamless. Regards
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jdelfi
from Georgia
Expertise:Expert
Verified Purchase:Yes
Great sound, great noise canceling, bad battery life. Cheaper devices last 2x longer
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
5
Value
3
Response from Samsung USBy Social Commerce, November 26, 2024
Hi there Jdelfi, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are so happy tohear you are enjoying the audio quality and features of your new earbuds. We would love to hep you troubleshoot the battery and help you maximize your experience. We have provided a link to an article to help you in this endeavor along with a link to the Samsung Support Team to offer assistance at any time if you believe your device is not functioning properly. Thank you for b eing a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
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All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Elli
Verified Purchase:Yes
Отличные наушники, я несколько лет пользовался Buds+. Разница ощутима изза наличия отличного шумодава. Но качество и глубина звука выше в Buds+ чем в Buds2 pro.
Written by a customer while visiting Samsung US
Customer Rating
3
Great Sound, Poor Fit
on November 17, 2024
Posted by: Kevin
Expertise:Intermediate
Great sound, poor fit. Always fall out, never stay in place unless I am sitting still. Even walking or mowing the lawn they dont stay in place. A redesign with an over-the-ear bar is needed
Features
2
Performance
5
Design
1
Value
3
Response from Samsung USBy Social Commerce, November 18, 2024
Hi Kevin, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the enhanced audio quality of your earbuds, and we would love to help you enhance your experience and troubleshoot the fit of your device. We have provided a link to an article that highlights the optimal placement and way to insert your earbuds. We also recommend doing a fit test which you will find in the Samsung Wearables App. We have also shared a link to the Samsung Support Team if this experience continues and you would like one on one assistance. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Gdavand1
Verified Purchase:Yes
Fantastic product. Crystal clear sound and great fit. Seamless integration with other Samsung products. Wish thru came with foam tips.
Response from Samsung USBy Social Commerce, November 21, 2024
Hello Gdavand1, we appreciate you sharing your experience with your Samsung Galaxy Buds2 Pro with us. We are thrilled to hear you find the use of your earbuds to be so fantastic, and you are enjoying the audio quality and secure fit of your new earbuds. We have provided a link to the Samsung Support Team if you ever have questions or would like assistance with any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US