Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Posted by: Ray G
from Texas
Expertise:Intermediate
Verified Purchase:Yes
Awesome buds, great quality and sound. Nothing like them
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: slikrik825
from Cape Cod
Verified Purchase:Yes
Fit perfect easy to use with app and sound quality is great. Noise cancelation works great I'm a landscaper so I hear my music over the engine noise.
Written by a customer while visiting Samsung US
Posted by: TruBlood
from Newport, Oregon
Verified Purchase:Yes
The Samsung Galaxy Buds2 Pro arrived with the promise of enhancing the auditory experience, but they seem to have missed the mark in a few critical areas. While they boast a sleek design and some incremental improvements, they fall short of their predecessors, particularly in terms of ambient sound quality and customization.
The quality of the ambient sound is not as clear or natural as expected, making it challenging to stay aware of your surroundings without compromising on the audio experience.
A glaring omission is the inability to adjust the volume of the ambient sound. This lack of control can be frustrating for users who want to tailor the balance between their music and the environment around them.
Despite these shortcomings, the Buds2 Pro do offer a comfortable fit and decent noise cancellation. However, the drawbacks in ambient sound handling are too prominent to overlook, especially for users who rely on this feature regularly.
The Buds2 Pro might cater to those looking for basic noise cancellation and a Samsung-branded product, but for those seeking a refined and customizable listening experience, they might not hit the right note.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy Social Commerce, June 10, 2024
Hello TruBlood, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We completely understand how important specific features of your device are to your usage and enjoyment. We have provided a link to an article all about the Ambient Sound feature of your device. We have also provided a link to the Samsung Support Team and full device manual if you have any questions about the features and capabilities of your device. Thank you for being a Samsung customer. -Elizabeth
Use Ambient sound on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078084/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Use Ambient sound on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078084/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent more than expected and features are ama
on June 8, 2024
Posted by: Zees
from Arlington
Expertise:Expert
Verified Purchase:Yes
Superb quality and performance pretty awsum and b
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jordan
from Murfreesboro, Tennessee
Expertise:Intermediate
Verified Purchase:Yes
I absolutely love these. They are an amazing upgrade to the first gen Pros.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: NiiA
from Norwalk, CT
Verified Purchase:Yes
Ordered these to replace the galaxy buds 2 I recently misplaced. I must say these are solid, great sound, the fit is comfortable and overall quality seems good. Connected instantly with my phone. I must say samsung continues to outdo themselves with these improvements.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Like the GPS but high cost. Sound great but only with both in
Written by a customer while visiting Samsung US
Posted by: Flashywarrior
from Nd
Expertise:Intermediate
Verified Purchase:Yes
They dues super fast, even after I adjust the setting multiple different times. They dont always turn down the volume when i talk. but otherwise a good earbuds.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Social Commerce, June 10, 2024
Hey FlashyWarrior, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be happy to help you troubleshoot any aspect of your device that is not meeting your expectations. We have provided a link to an article to help you with the battery of your device. We have also shared a link to the full device manual to help you with the different settings and features. Lastly, we have shared a link to the Samsung Support Team if you believe there is a different factor causing these difficulties with your device and would like further assistance. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US