Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1 out of 5
4.1
(638 Reviews)
Open Ratings Snapshot
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product. 
(
392 out of 487
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Customer Rating
5 out of 5
5
Review
on June 17, 2024
Posted by: Mohamed Ali
from MI
Expertise:Expert
Verified Purchase:Yes
Excellent product. I like the quality. I like the look. I like everything in this product. Samsung products are always amazing.
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Prefer wings
on June 17, 2024
Posted by: Morefire31
Expertise:Intermediate
Verified Purchase:Yes
Feels like they can easily fall off, compared to the FE version
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
3 out of 5
3
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Not my first rodeo!!!
on June 17, 2024
Posted by: Dre Drizzah
This is my second pair and their just not good. Don't get them wet or, the microphone will not function properly. If you find them on sale then go for it, otherwise I say their trash 🗑...
Response from Samsung USBy Social Commerce, June 17, 2024
Hey Dre Drizzah, we appreciate you sharing your feedback on your Samsung Galaxy Buds2 Pro with us. We understand how important your phone calls are to you every day and we'd be happy to help you troubleshoot this matter with your earbuds in any way we can. While this device does have an IPX7 rating and can withstand some exposure to water, we don't recommend getting them wet intentionally as minerals and other materials in water can damage the earbuds. We have provided a link to an article to help ensure your earbuds are clean and free from debris that might be causing this difficulty with your earbuds. If you do use your earbuds for working out, we recommend ensuring they are dry prior to placing back in the charging case. We have also provided a link to the Samsung Support Team if you have additional questions. Thank you for being a Samsung customer. -Elizabeth
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
How to clean your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00086123/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Rich Sound/Secure Fit
on June 16, 2024
Posted by: Buster
from San Diego, CA
Expertise:Intermediate
Verified Purchase:Yes
The Buds2 Pro have crisp sound with rich base. The updated design lends to a more secure fit that helps reduce outside noise. A very nice improvement over the previous model. I love the custom buttons, so it conforms to the user.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Just ok
on June 16, 2024
Posted by: Johnny D
Expertise:Intermediate
Verified Purchase:Yes
Just ok, there are cheaper options with better sounds out there.
I would recommend this to a friend!
Response from Samsung USBy Social Commerce, June 17, 2024
Hi there Johnny D, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would love nothing more than to help you maximize your experience and have a fully immersive listening experience. We recommend adjusting the audio profile in the equalizer section of the settings in the Samsung Wearables App. You can choose the best setting to align to your preferences. We have provided a link to the full device manual and the Samsung Support Team if you have questions or would like to explore the full capabilities of your earbuds. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Garbage of headphones ............................
on June 16, 2024
Posted by: Garbage of headphones
from South Carolina.
Expertise:Intermediate
Verified Purchase:Yes
I only used them once and one broke down...........
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy Social Commerce, June 17, 2024
Hello there, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have a device that is not operating as expected. Without knowing what you are referencing as not working, we have provided warranty information and a link to the Samsung Support Team to help you resolve this matter. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great ear buds!
on June 16, 2024
Posted by: mikemadi
from Nebraska
Verified Purchase:Yes
These ear buds to me are very great. The sound is a lot better than the headphones I had previously (the one's that came with the Note 9) and even better that the previous buds that I had (first gen). Just one slight downside is that I'd prefer the wingtip thing that seemed like it kept it in your ear; 5 stars regardless though.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
5 out of 5
5
Response from Samsung USBy R&R Team, June 16, 2025
Thank you so much for your feedback, Mike! We’re elated to see that you’re loving the sound quality of the Galaxy Buds2 Pro compared to your previous headphones and earbuds. It’s great to know they’re enhancing your listening experience! We understand your preference for the wingtip feature for added security. Your insights are invaluable to us, so if you have any other questions or concerns, please don’t hesitate to reach out to us at Samsung Support. -Kelvin
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Buds2 Pro are perfect for me!
on June 15, 2024
Posted by: Anonymous
I love mine! I got em about a week ago n I work with them doing agricultural and farm work n they work perfect for anything I do. The fit is better than any other earphones I've ever tried; that was always my issue with others is fitting n the Buds2 Pro are amazing. Not to mention they work seamlessly with all of my Samsung devices.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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