Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Posted by: Fins
from Austin Texas
Expertise:Expert
Verified Purchase:Yes
Sound quality is absolutely amazing. Noise Cancellation feature works phenomenally.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Leticia Mtz
from California
Expertise:Intermediate
Verified Purchase:Yes
Me estoy acostumbrando, me resulta un poco incómodo no escuchar a mi alrededor, pero el sonido y el poder contestar sin que me digan no te escucho se oye mucho ruido, lo vale.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Posted by: Brock
from Fort Wayne, Indiana
Expertise:Intermediate
Verified Purchase:Yes
The ear buds work and sound great. Make sure you get the insurance on them when you buy them, because they won't let you get it after the fact, not even two days later.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Posted by: Smruthi
from India
Expertise:Intermediate
Verified Purchase:Yes
The ear buds fit really well. The sound quality is great and the noise cancellation is good too! Doesnt hurt or irritate when worn for long. A great upgrade from the buds live!
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: Anonymous
from DC
Expertise:Intermediate
Verified Purchase:Yes
Great buds, sound, excellent noise canceling controls and 360° audio.
Need to work on better battery life.
Need to work on better battery life.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Omar
Expertise:Intermediate
Verified Purchase:Yes
Incredible quality sound and long battery. Use these all the time for construction work and has auto silence for loud noises when in ambient.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Scott
from Palmyra NY
Expertise:Expert
Verified Purchase:Yes
I'm not impressed. The distortion when ambient sound turned on it is terrible. Even with no wind just normal walking it sounds like a blown speaker as well as a constant humming. In standard model and noise canceling they're fine.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 24, 2024
Hey Scott, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would beore than happy to help you troubleshoot the Ambient Sound feature on your earbuds to help you have the best listening experience possible with your device. We have provided a link to two articles to help you with the audio settings and features. We have also shared a link to the Samsung Support Team if you continue to have this experience with your earbuds. Thank you for being a Samsung customer. -Elizabeth
Use Ambient sound on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078084/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use Ambient sound on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078084/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy.
on June 20, 2024
Posted by: Emmm
Would not purchase these again. For starters they do not stay in your ear. I have tried everything from changing the bud size, to all different direction in my ear, they are impossible to stay put. Also, the microphone quality must be low. I often attempt phone calls with these ear bus and no one can hear me, I usually have to take them out to continue my phone call. Save your money, do not purchase.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, June 24, 2024
Hello Emmm, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how valuable the audio quality and fit of your device is to your enjoyment and continued usage. We have shared below links to articles to help both with the fit and the microphone for your calls. You can also perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. Lastly, we haev provided a link to the Samsung Support Team if these experiences continue with your device. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Use call features on your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00078132/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US