Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Posted by: Will
Verified Purchase:Yes
Have the buds live and now the buds2. Buds2 better than the live..
Written by a customer while visiting Samsung US
Posted by: SJ12
from Columbus Ohio
Verified Purchase:Yes
Great product, quality and sound is excellent 👌🏾 👍🏾
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: NAKK
from texas
Expertise:Expert
Verified Purchase:Yes
Sound good, they fit nicely in my ears. Never would have considered these, but decided to add them to my tablet purchase at a heavy discount. I've been impressed.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best earbuds I've ever owned! Very easy to use!!
on July 14, 2024
Posted by: Mark
from Alabama
Expertise:Intermediate
Verified Purchase:Yes
Love the earbuds! They sound so good and the features are easy to use!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
disappointing
on July 13, 2024
Posted by: julien
from New Y ork, NY
Expertise:Intermediate
These are the third pair that I have returned, it always happens that suddenly one of the two (right or left) begins to be heard very low and with noise until days later the other begins with the same problem, as I said before this is the third time that happens to me, so I don't want them anymore, i don't recommend them at all, and one more thing, at least for me they are quite uncomfortable to the point that my ears hurt
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Social Commerce, July 15, 2024
Hi there Julien, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be when your earbuds are not functioning as intended. We have a great article that we have linked below to help you troubleshoot the quiet audio you mention experiencing. We have also provided a link to an article to help you with the fit of your device for comfort and security. Lastly, you can perform a fit test while wearing the earbuds and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Tyvian
from Mount Vernon, NY
Expertise:Intermediate
Verified Purchase:Yes
Very good earbuds, just need to have more treble response. Otherwise, good earbuds to rock to. Can't wait for the Buds3 Pro to come out soon.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Mike K
Verified Purchase:Yes
Excellent Earbuds. Works very well, noise cancelation makes it hard to hear myself so I get a little loud on phone calls :)
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Pflores1612
Expertise:Intermediate
Verified Purchase:Yes
Do not stay in ear. Sounds very brassy despite setting changes. Returned.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, July 12, 2024
Hi there Pflores1612, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are always happy to help our customers troubleshoot any aspect of their device that is not meeting their expectations. We have provided a link to an article to help you with the optimal placement of the earbuds. We also recommend performing a fit test while wearing your earbuds and connected in the Samsung Wearables App. Lastly, we have also included a link to the Samsung Support Team if you have questions or believe any aspect of your device is not functioning as intended. Thank you for being a Samsung customer. -Elizabeth
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to wear your Samsung earbuds
https://www.samsung.com/us/support/answer/ANS00082785/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US