Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Average customer rating
4.1
(638 Reviews)
Rating breakdown 638 reviews
5 Stars
385
4 Stars
101
3 Stars
44
2 Stars
60
1 Star
48
80%of customers recommend this product.
(
392 out of
487)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Buds2 Pro True Wireless Earbud Headphones - Graphite
Posted by: Fred H
Verified Purchase:Yes
Battery life is maybeb5 hrs, not the 8 as per item detail.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, August 12, 2024
Hi Fred H, thank you for sharing your experience with your Samsung Galaxy Buds2 Pro with us. We completely understand how valuable the battery life of your earbuds is to you every day. We would love nothing more than to help you troubleshoot the battery of your device, and have some great resources available for you. We have provided a link to an article about the battery life of your earbuds, as well as a link to the Samsung Support Team. These resources together can help you work towards a resolution for this experience. Thank you for being a Samsung customer. -Elizabeth
All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
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Samsung Community
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Facebook
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All about your Samsung earbuds’ battery life
https://www.samsung.com/us/support/answer/ANS00078081/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: ToPaZ
from Highland Village, TX
Expertise:Intermediate
Verified Purchase:Yes
The sound is great, the app controls are excellent. But the fit is not as good as my previous earbuds (different brand) ice made a few adjustments but still not a great fit.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Posted by: remax08
Expertise:Intermediate
Verified Purchase:Yes
They are a good set of in ear headphones. They stay in my ears and have good sound.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Barry T
from Sanford - NC
Expertise:Intermediate
Verified Purchase:Yes
Great update if you enjoyed the 1st version. I have been using this version for more than 2 months now and I do notice the improvements over the 1st version. These do fit better in the ear and there is a significant improvement in sound suppression.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Eric
from Jacksonville, FL
Expertise:Expert
Verified Purchase:Yes
These are definitely the best wireless earbuds I've owned so far. They're small, but have a snug fit in my ears without being uncomfortable. The charging case is also extremely small which is convenient to carry around in my pocket. They have plenty of battery life and are easy to operate.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great, but get the warranty
on July 26, 2024
Posted by: 2ManyNapkins
These worked great until the left earbud quit producing noise, then the right shortly after.
Response from Samsung USBy Social Commerce, July 30, 2024
Hey there 2ManyNapkins, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how valuable your earbuds are to you every day and we would love to help you with the audio functionality you mention experiencing. We have provided a link to an article to help you troubleshoot the sound going quiet you mention. We have also included a link to the Samsung Support Team to offer additional assistance if this experience continues. Thank you for being a Samsung customer. -Elizabeth
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
No, low, or poor audio quality on Samsung earbuds
https://www.samsung.com/us/support/troubleshooting/TSG01111323/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Lizet
from Waxahachie, TX
Expertise:Beginner
Verified Purchase:Yes
Great quality and the noise canceling is really good.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Marian
from Fredericksburg Virginia
Verified Purchase:Yes
While it took me a little while to understand the instructions, the result was well worth it. The buds are very comfortable in my ears, and the sound quality is as good as that of an external speaker.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US