Customer service is on point. We had a damaged flask and they replaced it extremely fast and easy. They are definitely in this to provide a good experience for customers with their product. Thank you!
The grapefruit color is beautiful! However, it does not keep my water cold for very long. Maybe I have 3-4 hours tops and my ice melts. I have a 40oz hydroflask that is older and it does so much better. Not sure if I got a faulty one?? Or the design has changed??
Response from hydroflask.comBy Alex Brynou, May 25, 2023
We apologize for the issue you are having. We'd be happy to replace your flask for you under our Lifetime Warranty. Please fill out a warranty claim via our website: www.hydroflask.com and choose Warranty at the bottom of the screen. Once you’ve submitted your warranty, you will receive a response within 2-3 business days.
I have several HydoFlask cups and bottles, but this is my first with a straw and I love it. So easy to open & close. Easy to carry, and perfect volume for a long outing. I love the new color, grapefruit is beautiful!