Customer Reviews for Hydroflask - 32 oz Wide Mouth Bottle with Straw Cap - Agave
Customer Rating
4
First cap was defective, but replacement cap works great!
on June 5, 2023
Posted by: Alice S.
My first cap was defective. It didn’t screw in properly and was extremely difficult to put on and off, and cause minor leaks. I have a 21oz Hydroflask so I know how smooth and effortless the lids screw on. I reached out to customer service asking about this, and they sent me a replacement lid under warranty. The new lid works seamlessly and I can use it effortlessly similar to my 21oz bottle lid.
My flask rusted on the inside. Sent pics to Hydro with no solutions.
Response from hydroflask.comBy Alex Brynou, June 5, 2023
We apologize for the issue you are having. Our Lifetime Warranty covers manufacturing defects. For more information you can visit our warranty page: www.hydroflask.com and choose Warranty at the bottom of the screen.
By far my worst hydro flask purchase. Tilting my bottle caused water to spill out of the cap all the time. Can’t travel well with it without spilling water everywhere. Even when just opening the straw to drink it spews water out.
Response from hydroflask.comBy Alex Brynou, June 5, 2023
We apologize for the issue you are having. We'd be happy to replace your cap for you under our Lifetime Warranty. Please fill out a warranty claim via our website: www.hydroflask.com and choose Warranty at the bottom of the screen. Once you’ve submitted your warranty, you will receive a response within 2-3 business days.
The second I saw the email about the new grapefruit color I knew I had to have it! I love all things citrus and that now includes this. It’s the perfect color and changes depending on the lighting! Sometimes more pink while others more tangerine. I’ve received sooooo many compliments on it! Now if you could create a Buttercream yellow I would absolutely love it and order it in a hot second as well!