Love how it keeps things icy cold but it came with a little chip in the side that why 3 stars
Response from hydroflask.comBy Alex Brynou, July 11, 2023
We apologize for the issue you are having. Please contact Customer Service at https://www.hydroflask.com/contact-us to discuss this further (Mon-Fri 8am-8pm ET).
Not a fan of the new style of the flex straw cap. The straw falls off easily, you get just air if it’s not ALL the way open(back), and it’s not easy to identify which way to open it. I seem to have to turn it around most of the time whereas the old straw caps were easy on all these points.
Response from hydroflask.comBy Alex Brynou, July 5, 2023
We apologize for the issue you are having. We'd be happy to replace your cap for you under our Lifetime Warranty. Please fill out a warranty claim via our website: www.hydroflask.com and choose Warranty at the bottom of the screen. Once you’ve submitted your warranty, you will receive a response within 2-3 business days.
To be honest, I'm a little disappointed. The sipper straw lifts randomly and too easy, that it causes leaking.
Response from hydroflask.comBy Alex Brynou, July 5, 2023
We apologize for the issue you are having. We'd be happy to replace your cap for you under our Lifetime Warranty. Please fill out a warranty claim via our website: www.hydroflask.com and choose Warranty at the bottom of the screen. Once you’ve submitted your warranty, you will receive a response within 2-3 business days.
Very disappointed in the new lid. I've had my hydroflask for 3 years and decided to upgrade to the new 32oz bottle and flex straw. The top of the lid leaks uncontrollably and the straw only works if it's pointed all the way back and not different angles like the old model.
Response from hydroflask.comBy Alex Brynou, July 5, 2023
We apologize for the issue you are having. We'd be happy to replace your cap for you under our Lifetime Warranty. Please fill out a warranty claim via our website: www.hydroflask.com and choose Warranty at the bottom of the screen. Once you’ve submitted your warranty, you will receive a response within 2-3 business days.
This is my second wide mouth Hydro and I live it. Didn’t know I could like these more. They’re so incredibly sturdy and hold a good amount of water (or whatever you drink), worthy enough to travel to a couple of countries.
The lid is hard to take off when put on correctly. Me and my boyfriend both struggle, and we have to not tighten it all the way so it doesn’t get stuck. I sent another email regarding this. in case we can get a replacement for it.
Response from hydroflask.comBy Alex Brynou, July 5, 2023
We apologize for the issue you are having. Please contact Customer Service at https://www.hydroflask.com/contact-us to discuss this further (Mon-Fri 8am-8pm ET).