Customer reviews from hydroflask.com
Hydroflask - Sip 20 oz Insulated Bottle - Reef
Average customer rating
4.1
(683 Reviews)
Rating breakdown 683 reviews
5 Stars
443
4 Stars
52
3 Stars
63
2 Stars
51
1 Star
74
78%of customers recommend this product.
(
238 out of
306)
Customer Reviews for Hydroflask - Sip 20 oz Insulated Bottle - Reef
Customer Rating
5
Great coffee mug that keeps
on May 27, 2023
Posted by: Doug A.
Great coffee mug that keeps the brew warm most of the day for gradual sipping. Lid is an improvement over the flip top and definitely helps keep the warmth on the inside.
Written by a customer while visiting hydroflask.com
Customer Rating
3
I like the flip lid better
on May 20, 2023
Posted by: Jennifer B.
Nice for coffee, but hard to drink while driving because you have to twist to open. Its also a pain to disassemble to clean inside, then put back together. I don't care for this design. I had a flip lid previously, which was easier to pop open and also clean.
Response from hydroflask.comBy Alex Brynou, May 22, 2023
We appreciate your feedback. If you need further assistance, please contact Customer Service at https://www.hydroflask.com/contact-us
Written by a customer while visiting hydroflask.com
Customer Rating
2
Don't WASTE your money on engraving
on May 18, 2023
Posted by: Eileen P.
I received my engraved bottles, but the engraving is VERY HARD TO SEE. I thought the writing would be in a darker color, but this silver writing is almost translucent. The coffee mug definitely holds heat and cold well. Be careful with the lid to ensure that it is turned all the way to close. If you get the coffee flex just save your money and don't bother with engraving.
Response from hydroflask.comBy Alex Brynou, May 19, 2023
We apologize for the issue you are having. Please contact Customer Service at https://www.hydroflask.com/contact-us to discuss this further (Mon-Fri 8am-8pm ET).
Written by a customer while visiting hydroflask.com
Customer Rating
5
Great buy
on May 18, 2023
Posted by: Tricia S.
I love m y new hydro flask. The purple color is fantastic! I have had hydro flasks for years. This one has the newer top which it's much easier to use.
Written by a customer while visiting hydroflask.com
Customer Rating
5
Excellent
on May 13, 2023
Posted by: Tracey Y.
Love everything about it. The flex sip lid is easy to use and doesn't leak. The thing I like the most is that it keeps my coffee hot as long as I need it to. This is a replacement, the first time around my coffee only stayed "warm" for a couple hours. I filled out the online warranty form and within a few days I had a replacement. I couldn't be happier. Great product and an excellent warranty.
Written by a customer while visiting hydroflask.com
Customer Rating
3
Not sure about that Flex Sip Lid!
on May 5, 2023
Posted by: Marion E.
I like the size and color. I thought the flex lid with handle would be great, but the lid leaks and we haven’t yet found the proper way to seal it. I’m reserving judgement for one last attempt at getting it right.
Response from hydroflask.comBy Alex Brynou, May 5, 2023
We apologize for the issue you are having. We'd be happy to replace your cap for you under our Lifetime Warranty. Please fill out a warranty claim via our website: www.hydroflask.com and choose Warranty at the bottom of the screen. Once you’ve submitted your warranty, you will receive a response within 2-3 business days.
Written by a customer while visiting hydroflask.com
Customer Rating
1
CAUTION - NOT LEAKPROOF
on April 26, 2023
Posted by: Patrick
I have two of these, one I purchased myself and one I received from my company for their 10th anniversary. Both of these leaked uncontrollably despite the lid being firmly closed and despite carefully following the cleaning and assembly instructions from Hydroflask. To illustrate, I filled the bottle up with water at the airport before a flight and ensured the lid was tightly closed before putting it in my backpack and placing it under the seat in front of me. Midway through the flight, I opened it to take a sip only to find that all 20oz had leaked out onto my backpack. When I got home, I disassembled and reassembled per the instructions only to find that it leaks like a sieve if you turn it upside down. They do honor the lifetime warranty and will replace the cap, but the issue keeps occurring so the bottle is basically useless. They either have major quality control issues or this is a design flaw.
Response from hydroflask.comBy Alex Brynou, April 27, 2023
We apologize for the issue you are having. Our Lifetime Warranty covers manufacturing defects. For more information you can visit our warranty page: : www.hydroflask.com and choose Warranty at the bottom of the screen.
Written by a customer while visiting hydroflask.com
Customer Rating
5
Fabulous product and warranty
on April 25, 2023
Posted by: Melissa P.
I have been using my hydroflasks for years. Love them. One of the bottles stopped holding cold. I filled out the warranty form online, few emails back and forth and soon my brand new hydroflask arrived!
I was a die hard fan before! Now customer for life.
Written by a customer while visiting hydroflask.com