I was really excited to get my new Hydroflask, really! But when I tip the bottle to its side the lid leaks. I have taken the lid apart, washed it, put it back together, tested again. I’m bummed :/
Response from hydroflask.comBy Alex Brynou, June 29, 2023
We apologize for the issue you are having. We'd be happy to replace your cap for you under our Lifetime Warranty. Please fill out a warranty claim via our website: www.hydroflask.com and choose Warranty at the bottom of the screen. Once you’ve submitted your warranty, you will receive a response within 2-3 business days.
I recieved two days ago does not keep cold would not recommend.Hard to use and undo top to refill
Response from hydroflask.comBy Alex Brynou, June 28, 2023
We apologize for the issue you are having. Our Lifetime Warranty covers manufacturing defects. For more information you can visit our warranty page: www.hydroflask.com and choose Warranty at the bottom of the screen.
A decent travel mug that could be made great with some tweaks.
on June 27, 2023
Posted by: Jeff E.
Quality of manufacture is top notch. Functionality / design is so so. Lid mechanism is pretty complicated, shouldn't require several steps of printed instructions for assembly and disassembly to clean. Also, flow rate is very low, would be nice if could be adjusted to flow more liquid.
Response from hydroflask.comBy Alex Brynou, June 27, 2023
We appreciate your feedback. If you need further assistance, please contact Customer Service at https://www.hydroflask.com/contact-us