Customer Reviews for Hydroflask - Sip 20 oz Insulated Bottle - Reef
Customer Rating
2
Lid doesn't work for me
on August 8, 2023
Posted by: Sarah S.
I loved it for the first two days, but then the lid started leaking and I can't figure out how to fix it. Tried through cleaning, making sure everything is dry before reassembly, carefully following the assembly directions, but I'm still getting coffee on my shirt. Very sad...
I ordered a replacement for my previous hydro flask since my other one didn’t hold ice or keep my drinks cold. Well the brand new one doesn’t either. I bought my husband a 40 oz and his holds ice for days. Just disappointed
Love these! I bought two and customized them; one for my husband & I. We are very particular with the quality and functionality of our purchases. And we love our coffee! This coffee Hydroflask with the patented flex sip lid is amazing! I find it very important that the lid disassembles for cleaning purposes. And the steps are simple. The coffee itself stays HOT alllllll day like it was just poured before every sip. I haven’t tried anything iced but I’m sure it’s just as good. It doesn’t leak when you’ve got it tightened like it should. Mine leaked on me one day but I reevaluated how I had all the parts put together, and the problem was I didn’t tighten the lid enough (not too tight, just be mindful of the rubber gasket that seals it) It’s a good size, fits in all my cup holders. Though if I have the bottle boot it does not fit my ‘98 4Runner cup holders (it’s older and just smaller) but with the boot it fits perfect in my ‘14 Kia Forte cup holders. The price even with the custom add-on was not bad at all! Love love love.
Because of the crack in the lid (where it can open to be cleaned) the bottle leaks. I have gotten coffee on so many shirts because of this feature. You have to be really careful when drinking to ensure that it does not spill which is just annoying and then even when you are careful it still leaks. Leaking is not something I would expect from an expensive, brand name bottle like this.
Just go buy another option.
Response from hydroflask.comBy Alex Brynou, July 28, 2023
We apologize for the issue you are having. We'd be happy to replace your cap for you under our Lifetime Warranty. Please fill out a warranty claim via our website: www.hydroflask.com and choose Warranty at the bottom of the screen. Once you’ve submitted your warranty, you will receive a response within 2-3 business days.
If I want to drink this pretty quickly after I pour it I need to leave the lid off for a little while or else its to hot right away. But 4 hours later it is still hot so I love it.