Customer Reviews for Hydroflask - 32 fl. oz. BPA Free Insulated Bottle - Trillium
Customer Rating
1
Not the same quality
on January 17, 2020
Posted by: mkw11
from Boston, MA
Gender:Female
I bought one of the new Hydro Flasks in July to replace an old Hydro Flask that I had for years and LOVED, but needed an update. However, five months later, my new bottle has a mysterious stain on the bottom that looks like rust, and the insulation is failing. I tried everything to get it out, white vinegar, baking soda, bottle cleaning tablets, bottle brushes, etc. and it simply won't come out. Also, I'll put ice water in my bottle when I leave for work at 8 am and all of the ice cubes will have melted two hours later. I'm extremely disappointed because I loved my old Hydro Flask, and was excited about the new one but it just doesn't seem to be the same quality. I expect better from a water bottle that is as expensive as these are. I will NOT be purchasing again.
No, I would not recommend this to a friend.
Response from hydroflask.comBy Customer Service, January 20, 2020
I apologize for the issue you are having. Please contact Customer Service at 888-584-9376 to discuss this further (8am-8pm ET).
it was a christmas present ive wanted for 2 years or so, so when i recieved it i was more than happy but as ive started to use it, it has a weird smell inside, i wash it every other day because im way too busy to do it every single day since i dont have a dishwasher, and when theres only water in it i shouldnt need to, but this weird smell only disappears right after being washed. it might just be my water from my city but extremely weird. the bottle itself is great though!
I bought this hydro flask for my 11yr old daughter for Christmas. She plays basketball and uses it everyday and loves it! It still has ice in it 24 hrs later.