I had initially had bought my hydro flask from R.E.I. And after about a year I noticed a spot inside my 32oz bottle, I contacted Customer Warranty and it was the simplest return process. They replaced my item free. I just had to return the old one and pay for shipping. I also have the 63oz bottle and three of the travel 22oz cups. I will never buy any other brand again. I’m about to buy another 32oz bottle for my husband because he just loves mine. FYI it really keeps drinks hot and cold forever. Thank you Hydro FLask.
I was looking for a new water bottle once I found out the bottle I was using was under a recall. I did my research and Hydro Flask was consistently highly rated so my choice was easy peasy. My Laguna wide mouth bottle is perfect for my needs and love the flex chug cap for quick drinks!
I love my hydro flask I just feel like with it sealed it doesn’t keep it cold for that long my ice will normally be completely melted after about 10 hours.
Response from hydroflask.comBy Alex Brynou, July 5, 2023
We apologize for the issue you are having. Our Lifetime Warranty covers manufacturing defects. For more information you can visit our warranty page: www.hydroflask.com and choose Warranty at the bottom of the screen.