Customer Reviews for Hydroflask - 32 fl. oz. BPA Free Insulated Bottle - Reef
Customer Rating
3
Wide mouth cover
on July 12, 2020
Posted by: Anonymous
from WI
Gender:Female
I received a HydroFlask as a gift. So afterwards, the cover starting leaving black particles in my water. The wonderful business sent me a new cover. It was working fine until recently, the clear rubber-type ring inside the cover came out and is now causing me issues to close and open the bottle. When I speak to someone during business hours, I feel confident that they will help me with this resolve this issue. This has been my experience in the past. Thank you for producing such a high quality product and I use on a daily basis.
I would recommend this to a friend!
Response from hydroflask.comBy Consumer Services, August 16, 2020
We'd be happy to replace your cap for you under our Lifetime Warranty. You can fill out a warranty claim here: (http://www.hydroflask.com/warranty/)
I parked in the sun on a warm day and opened the sun roof. The sun shone directly on the cup holder holding the 32 oz hydro flask. After 20 minutes I reached for the bottle, it was so hot, almost to hot to hold. The water inside was still cold.
I bought a 32oz in hibiscus, I love it!! The only thing I would wish is that the color was more of a coral because that's what it looks like online. In person its more of a neon pinkish coral
I bought this about a month ago and it has been leaking since week one. I replaced the lid with a spare that I purchased thinking it may just be the lid but, unfortunately it continues to leak. We are very pleased with our other flasks and have recently ordered more accessories but would like the Stone Wide Mouth replaced.
I would recommend this to a friend!
Response from hydroflask.comBy Consumer Services, August 13, 2020
We'd be happy to replace your flask for you under our Lifetime Warranty. You can fill out a warranty claim here: (http://www.hydroflask.com/warranty/)
I love my hydro flask but unfortunately the inside started to rust. Customer service was great and said they would replace it for me if I shipped it back! The only complaint I have is that the company said it will take 2 weeks for the bottle to ship even though it is in stock. I don’t understand why the time to ship is so long especially for a warranty issue, since the person is relying on the product! I hope they can get the shipping problem figured out in the future.