I really wanted to like this bottle. I did a lot of research on different types of water bottles before ultimately choosing hydroflask. I love the size, the fact that the cap covers where you drink from, and the wide handle that makes it easy to carry. However, the durability is just not there. The bottle is almost guaranteed to dent anytime it is dropped from waist high. I have several small dents from dropping it on my linoleum floor and two large dents from a waist high drop on concrete. I expected this to be much more durability and am worried that the damage will impact the insulation. I hope hydroflask can work on their durability and will look into something different for my next bottle.
Response from hydroflask.comBy Consumer Services, June 23, 2021
I apologize for the issue you are having. Please contact customer service at 888-584-9376 if you wish to discuss this further.
I bought a package of two bottles with two regular lids and two straw lids. I feel like I hit the jackpot!! I just love these water bottles because they keep my water nice and cold for the whole day! I bring it to work and then refill it at work to bring to the gym! And I just love all of the colors! So hard to choose! Thank you for a quality product!