Customer reviews from swann.com
Swann - EVO Wi-Fi Video Doorbell, Wired or Wire-Free, Motion Detection, Night Vision, 2-Way Talk - Black
Average customer rating
3.7
(11 Reviews)
Rating breakdown 11 reviews
5 Stars
4
4 Stars
2
3 Stars
4
2 Stars
0
1 Star
1
Customer Reviews for Swann - EVO Wi-Fi Video Doorbell, Wired or Wire-Free, Motion Detection, Night Vision, 2-Way Talk - Black
Posted by: GG cameras
Verified Purchase:Yes
Great quality picture and easy to install. Battery life might be questionable as have only had it installed for 2 weeks and the battery is fine to 40% already.
Response from swann.comBy Mary, Swann Team, August 20, 2026
Hi Geoffrey,
Thank you for sharing your feedback. We're pleased to hear that you're happy with the picture quality and found the installation easy. We understand your concern about the battery level dropping to 40% after only two weeks of use.
Battery performance can be affected by several factors, including motion detection settings, signal strength, how frequently the live feed is accessed, and the doorbell's position and surrounding activity. Areas with frequent movement may cause the camera to activate more often, which can use more battery power.
We'd be happy to help review your settings and setup to see if there are ways to optimize the battery performance. Please feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Thank you for sharing your feedback. We're pleased to hear that you're happy with the picture quality and found the installation easy. We understand your concern about the battery level dropping to 40% after only two weeks of use.
Battery performance can be affected by several factors, including motion detection settings, signal strength, how frequently the live feed is accessed, and the doorbell's position and surrounding activity. Areas with frequent movement may cause the camera to activate more often, which can use more battery power.
We'd be happy to help review your settings and setup to see if there are ways to optimize the battery performance. Please feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary – Swann Team
Written by a customer while visiting swann.com
Posted by: Mark Nel
Verified Purchase:Yes
Two-way conversation is not all that clear, could be better
Response from swann.comBy Mary, Swann Team, July 22, 2026
Hi Mark,
Thank you for sharing your feedback. We're sorry to hear that the two-way audio quality has not met your expectations. We understand how important clear communication is when using this feature.
We'd appreciate the opportunity to help you investigate the audio quality and work with you toward the best possible resolution. Factors such as network connection, device placement, and audio settings can all affect two-way communication.
Kindly reach out to us at tech@swann.com, and we'll be happy to review your case, gather additional details, and provide the best possible assistance.
Your feedback is truly appreciated.
Mary – Swann Team
Thank you for sharing your feedback. We're sorry to hear that the two-way audio quality has not met your expectations. We understand how important clear communication is when using this feature.
We'd appreciate the opportunity to help you investigate the audio quality and work with you toward the best possible resolution. Factors such as network connection, device placement, and audio settings can all affect two-way communication.
Kindly reach out to us at tech@swann.com, and we'll be happy to review your case, gather additional details, and provide the best possible assistance.
Your feedback is truly appreciated.
Mary – Swann Team
Written by a customer while visiting swann.com
Posted by: DEBOR
Verified Purchase:Yes
The microphone to talk to people at the door is very bad quality and almost inaudible for anyone to hear clearly ., the zone detections are impossible to calibre .
Response from swann.comBy Mary, Swann Team, July 9, 2026
Hi Diana,
Thank you for sharing your feedback. We're sorry to hear that you've experienced poor microphone quality and difficulty calibrating the detection zones. We understand how important these features are to the overall performance of your doorbell camera.
We'd appreciate the opportunity to investigate this further and work with you toward the best possible resolution. We will be reaching out to you via email to gather more details about your setup and the concerns you're experiencing so we can review your case thoroughly and provide the best possible assistance.
Thank you for giving us the opportunity to help.
Your feedback is truly appreciated.
Mary – Swann Team
Thank you for sharing your feedback. We're sorry to hear that you've experienced poor microphone quality and difficulty calibrating the detection zones. We understand how important these features are to the overall performance of your doorbell camera.
We'd appreciate the opportunity to investigate this further and work with you toward the best possible resolution. We will be reaching out to you via email to gather more details about your setup and the concerns you're experiencing so we can review your case thoroughly and provide the best possible assistance.
Thank you for giving us the opportunity to help.
Your feedback is truly appreciated.
Mary – Swann Team
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Customer Rating
3
Disappointed
on June 1, 2026
Posted by: Kate12
The video quality is good but the lag between the door bell ring and the phone notification is too long by the time I get a notification the person is gone up the drive also the two way communication doesn't work it is impossible to hear the person talking and this is the 2nd unit with the same problem the 1st had absolutely nothing and the second very faint un usable sound even turned all the way up
Response from swann.comBy Mary, Swann Team, June 9, 2026
Hi Kate,
Thank you for sharing your experience. We understand how disappointing it is when a video doorbell doesn't perform as expected, especially when timely notifications and clear two-way communication are some of its most important features.
We're pleased to hear that you're satisfied with the video quality, but we're sorry to learn about the delay in notifications and the audio problems you've encountered. We understand your concern, particularly since this is your second unit and you're experiencing similar difficulties with the two-way audio function.
Notification delays can sometimes be influenced by factors such as network connectivity, Wi-Fi signal strength, device settings, and mobile operating system notification management. However, the audio performance you've described is certainly not the experience we want for our customers.
We'd appreciate the opportunity to take a closer look at your setup and troubleshoot these problems with you. Please contact our support team at tech@swann.com with your device details, and we'll be happy to investigate further and work toward a resolution.
Your feedback is truly appreciated.
Mary – Swann Team
Thank you for sharing your experience. We understand how disappointing it is when a video doorbell doesn't perform as expected, especially when timely notifications and clear two-way communication are some of its most important features.
We're pleased to hear that you're satisfied with the video quality, but we're sorry to learn about the delay in notifications and the audio problems you've encountered. We understand your concern, particularly since this is your second unit and you're experiencing similar difficulties with the two-way audio function.
Notification delays can sometimes be influenced by factors such as network connectivity, Wi-Fi signal strength, device settings, and mobile operating system notification management. However, the audio performance you've described is certainly not the experience we want for our customers.
We'd appreciate the opportunity to take a closer look at your setup and troubleshoot these problems with you. Please contact our support team at tech@swann.com with your device details, and we'll be happy to investigate further and work toward a resolution.
Your feedback is truly appreciated.
Mary – Swann Team
Written by a customer while visiting swann.com
Customer Rating
3
Good camera, but useless for 2 way chat and answering doorbell.
on April 16, 2026
Posted by: Danspetson
Verified Purchase:Yes
The video doorbell us easy to set up and install, however there is a significant lag between doorbell being rung and the ability to answer, this despite the video doorbell, being no more than 8 feet from router hub and having superfast WiFi. Push to talk is woolly and again with lag and feedback. I like that you can operate with no subscription, but in all honesty all this is good for is video capture, real time 2 way talk is useless.
Response from swann.comBy Mary, Swann Team, April 20, 2026
Hi Sonia,
Thank you for your feedback. We’re really glad to hear that you found the setup and installation process straightforward, and that the option to use the doorbell without a subscription has been a positive aspect for you.
That said, we’re genuinely sorry to hear about the lag you’ve encountered with notifications and the two-way audio. We understand how important real-time communication is for a video doorbell, and it’s frustrating when there’s a delay or poor audio quality, especially when your device is positioned so close to your router with a strong connection.
Your feedback about the push-to-talk performance and audio issues is also important to us, and we take this seriously. This isn’t the experience we want you to have, and we’d really like the chance to look into what might be causing the delay and see how we can improve things for you.
We’d love the opportunity to help you get the best possible performance from your system. We will be reaching out to your email so we can gather a few more details and work with you toward a solution that addresses these concerns. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your feedback. We’re really glad to hear that you found the setup and installation process straightforward, and that the option to use the doorbell without a subscription has been a positive aspect for you.
That said, we’re genuinely sorry to hear about the lag you’ve encountered with notifications and the two-way audio. We understand how important real-time communication is for a video doorbell, and it’s frustrating when there’s a delay or poor audio quality, especially when your device is positioned so close to your router with a strong connection.
Your feedback about the push-to-talk performance and audio issues is also important to us, and we take this seriously. This isn’t the experience we want you to have, and we’d really like the chance to look into what might be causing the delay and see how we can improve things for you.
We’d love the opportunity to help you get the best possible performance from your system. We will be reaching out to your email so we can gather a few more details and work with you toward a solution that addresses these concerns. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Posted by: Riffraff
Verified Purchase:Yes
Great product. Easily installed and just had to add the SD card. Calls your phone if someone presses the bell and you can talk to the visitor. If they don't press you get a notification and can view the footage. I have direct fibre so communication is really fast.
Response from swann.comBy Mary, Swann Team, January 4, 2026
Hello Raiph,
Thank you for your feedback. We’re delighted to hear that you find your Swann system easy to install and use, and that you’re enjoying features like instant phone calls, two-way audio, and the ability to view footage even without the bell being pressed. It’s wonderful to know that your system is working smoothly with your direct fibre connection.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for your feedback. We’re delighted to hear that you find your Swann system easy to install and use, and that you’re enjoying features like instant phone calls, two-way audio, and the ability to view footage even without the bell being pressed. It’s wonderful to know that your system is working smoothly with your direct fibre connection.
If you ever have any questions or need assistance down the line, feel free to reach out to us at tech@swann.com. We're here to help.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com