Customer reviews from X-SENSE.com
X-SENSE - 10-Year Battery Wireless Interconnected Smoke Detector with Photoelectric Sensor and LED Warning Light 4 Pack - White
Average customer rating
4.5
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
12
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
2 out of
2)
Customer Reviews for X-SENSE - 10-Year Battery Wireless Interconnected Smoke Detector with Photoelectric Sensor and LED Warning Light 4 Pack - White
Posted by: Bbbbooobbb988654
Verified Purchase:Yes
You printed the instructions in such a tiny font that I can’t read the instructions without copying them on a scanner and then enlarging them and print it out. Really stupid.
Response from X-SENSE.comBy X-Sense Support, September 8, 2026
Dear Customer,
We’re sorry for the inconvenience caused by the small print in the included instructions. We understand how frustrating it can be when the text is difficult to read.
To make things easier, we’ve reached out to you via email with a digital copy of the SD19-W Smoke Alarm user manual, which you can zoom in on as needed for easier reading.
We also appreciate your feedback regarding the font size and will share it with our team for future improvement.
Best regards,
X-Sense Team
We’re sorry for the inconvenience caused by the small print in the included instructions. We understand how frustrating it can be when the text is difficult to read.
To make things easier, we’ve reached out to you via email with a digital copy of the SD19-W Smoke Alarm user manual, which you can zoom in on as needed for easier reading.
We also appreciate your feedback regarding the font size and will share it with our team for future improvement.
Best regards,
X-Sense Team
Written by a customer while visiting X-SENSE.com
Posted by: Grace Haven Recovery Home
Verified Purchase:Yes
I bought 2-6 packs and linked them all together. They work great!
I would recommend this to a friend!
Written by a customer while visiting X-SENSE.com
Posted by: FINK BROTHERS SUPPLY
from TYRONE, PENNSYLVANIA
Gender:Female
Verified Purchase:Yes
EXCELLENT QUALITY. WE LOVE THESE PRODUCTS. OUR CUSTOMERS LOVE THESE PRODUCTS!
I would recommend this to a friend!
Written by a customer while visiting X-SENSE.com
Customer Rating
1
thought i was getting 10 year life combination
on April 30, 2026
Posted by: Anonymous
from Troy, Michigan, United States
thought i was getting 10 year life combination units instead they have a one year battery i will be returning these
Response from X-SENSE.comBy X-Sense Support, July 24, 2026
Hi,
Thank you for sharing your feedback, and we would like to clarify a small misunderstanding regarding your product!
The SD19-W model is indeed built with a long-life 10-year battery designed for continuous protection without needing annual battery replacements. If you have any questions about battery operation or need further assistance with your order, please don't hesitate to reach out to us at support@x-sense.com—we're always here to help!
Thank you for sharing your feedback, and we would like to clarify a small misunderstanding regarding your product!
The SD19-W model is indeed built with a long-life 10-year battery designed for continuous protection without needing annual battery replacements. If you have any questions about battery operation or need further assistance with your order, please don't hesitate to reach out to us at support@x-sense.com—we're always here to help!
Written by a customer while visiting X-SENSE.com
Customer Rating
5
Perfection
on April 29, 2026
Posted by: Jeri
from Boca Raton, Florida, United States
Easy to install and work like a charm. EXcellent price for what you get!
Written by a customer while visiting X-SENSE.com
Customer Rating
5
Very easy to activate
on April 21, 2026
Posted by: William R
from Minneapolis, Minnesota, United States
Very easy to activate, as well as to sync,&install
Written by a customer while visiting X-SENSE.com
Customer Rating
4
Great detectors, terrible base plates
on April 16, 2026
Posted by: Scott P
from Missoula, Montana, United States
The detectors themselves were easy to setup, pair, and test.The base plate however, was the absolute worst design I have ever seen. It does not fit properly in a standard round ceiling box if you happen to mount it there. It only fits in a single gang box. But even if you are just mounting it to drywall it is terrible. It only works with the small, difficult to work with screws and anchors -- if you try to use drywall screws or anything else the detector will not snap into the base plate. Even using the provides screws and anchors it was difficult to install the detector. The most frustrating part of this is that any other smoke detector you buy has this problem solved.Just use the standard design base plate that has been around for decades -- one that you can use any number of screws and any size box and twists on easily without having to tighten and loosen screws so the detector will snap on.
Written by a customer while visiting X-SENSE.com
Customer Rating
5
Easy to install and link together
on February 22, 2026
Posted by: Anonymous
from Nashville, Tennessee, United States
Easy to install and link together. I also installed 13 of them in my daughter’s home. Great product.
Written by a customer while visiting X-SENSE.com