Customer reviews from startech.com
Startech - 4 Port USB DisplayPort KVM Switch with Audio - Black
Average customer rating
2.5
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
0
4 Stars
3
3 Stars
0
2 Stars
0
1 Star
3
Customer Reviews for Startech - 4 Port USB DisplayPort KVM Switch with Audio - Black
Customer Rating
4
Works well with a multitude of devices
on December 30, 2020
Posted by: rdghickman
Using with a desktop PC, a laptop PC, and an MS Surface Pro. Monitor switch works perfectly even with the Surface Pro using an external 1920x1200 monitor. Seems to work with all USB devices so far, even an external soundcard. It is worth noting that using this device uncovered a firmware fault on the desktop graphics card which required a firmware update (not just drivers) from NVIDIA to rectify successful detection of the DisplayPort monitor, so it is worth checking that if you are having issues. Not the cheapest piece of equipment on the market but has done a great job for me so far and stops me from continuously breaking cables and cracking my head on the underside of my desk recabling everything all the time...
Written by a customer while visiting startech.com
Customer Rating
1
Not working with Ubuntu
on November 8, 2019
Posted by: Julien
I have 2 computers on Ubuntu, when I start the computer I have my screen, but if I switch to the second one and I switch back to the first, I don't have the screen anymore because the X server crash because the KVM doesn't respond to the displayport during switch...
The KVM does not respect the display port standards...
The KVM does not respect the display port standards...
Response from startech.comBy Matt, Customer Support, November 11, 2019
Thank you for your feedback Julien. We understand your disappointment in the performance of our SV431DPUA and we'd like to help troubleshoot this issue. We have a FAQ available regarding the disconnection of displays when using DisplayPort KVM switches here: http://www.startech.com/faq/Windows_Resize_KVM_Switch#SV431DPUA. This FAQ is referencing behavior in Windows but if the Ubuntu computer has difficulties when there isn't a display connected this could be what's causing the problem you're seeing.
One fix, as recommended in the FAQ, is using a DisplayPort EDID emulator, of which both software and hardware versions are available. If you have any questions or require any assistance, please feel free to contact us at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
One fix, as recommended in the FAQ, is using a DisplayPort EDID emulator, of which both software and hardware versions are available. If you have any questions or require any assistance, please feel free to contact us at www.startech.com/support. Our Technical Advisors are available 24 hours a day, 5 days a week to provide support.
Written by a customer while visiting startech.com
Customer Rating
1
Flashes on 3 different HP monitors
on August 30, 2018
Posted by: KenRogrsRoasted
I bought 2 to do multiple setups for Deployment. Both have issues: flashing the screen (mostly off) and not catching a signal on start up so never seeing a screen. Lastly one of the two only works with two or less of the ports connected. I cannot find a firmware update or support for these issues.
Response from startech.comBy Brian, Customer Support, September 3, 2018
Thanks for leaving your feedback on our SV431DPUA KVM switch. We're sorry it didn't work well and would like to offer some help.
Some 4K DisplayPort monitors can be problematic with extenders or KVM switches between them and the computer. We'd like to look into this further, please contact us by phone or live chat and mention this review.
Some 4K DisplayPort monitors can be problematic with extenders or KVM switches between them and the computer. We'd like to look into this further, please contact us by phone or live chat and mention this review.
Written by a customer while visiting startech.com
Customer Rating
1
Fails to do 1080p
on August 14, 2018
Posted by: BrandonG777
Failed to output 1080p switching back and forth between sources. I can switch the refresh rate and the KVM will work but as soon as I switch inputs and back again it stops working until I change the refresh rate agian. I've used StarTech KVMs without too many issues, from VGA to DVI flavors and this is the first to not work consistently.
Response from startech.comBy Sam, Customer Support, September 4, 2018
We're sorry to hear about the problems you've had with SV431DPUA. It sounds as if your computer is losing the EDID information of the display when you switch away from it. In order to fix this, we suggest updating your graphics drivers, and if possible, removing any video adapters/converter cables between your computer and SV431DPUA.
If you continue to have any problems, we recommend contacting our Technical Advisors at www.startech.com/support. We're available 24 hours a day, 5 days a week, to provide support.
If you continue to have any problems, we recommend contacting our Technical Advisors at www.startech.com/support. We're available 24 hours a day, 5 days a week, to provide support.
Written by a customer while visiting startech.com
Customer Rating
4
Does what I need it to without issue.
on May 31, 2017
Posted by: Mike B
Two weeks in and it is working flawlessly. No software setup, just plug in the two laptops and use it. I'm not using audio and not worried about 4K. Just using the basic keyboard, video and mouse. One difference is that my keyboard has the old PS/2 connection. Using a PS/2 to USB converter does not cause any issues with the KVM as I've seen on others in the past.
A number of KVMs have issues with certain versions of Windows O/S. I have one laptop at Win 7 and the other at Win 8. No issues whatsoever.
Will eventually put a third laptop (Win 10) and a desktop (Ubuntu 16) on the KVM as well.
Written by a customer while visiting startech.com
Customer Rating
4
Good KVM but no 4K @60Hz
on March 5, 2016
Posted by: Bob Rysome
Bought this item awhile ago as part of a general system swap to use DisplayPort. It has been working fine with a series of 1k and 2k panels without trouble at max res. and frequency. As per usual - StarTech make reliable kit that is well made.
Anyway, just got a new 4K panel and thought I would connect it up. It seems that the unit is only DisplayPort 1.1 compliant. This means that it will not do 4k @60Hz. It will only do a max of 4k @ 30Hz.
Therefore, looking for an alternative solution to it at the moment. Unfortunately the 4k market for KVMs is a little stale at the moment in regards to DisplayPort. Would wish that StarTech would come out with one that supports 4 ports and DisplayPort 1.2 (at the very least - the standard has been around since 2009).
Written by a customer while visiting startech.com