Customer reviews from startech.com
Startech - 4-Port DisplayPort KVM Switch - USB 3.0 - 4K - Black
Average customer rating
2.7
(3 Reviews)
Rating breakdown 3 reviews
5 Stars
0
4 Stars
1
3 Stars
1
2 Stars
0
1 Star
1
Customer Reviews for Startech - 4-Port DisplayPort KVM Switch - USB 3.0 - 4K - Black
Customer Rating
1
doesnt work with our new hp's
on April 15, 2019
Posted by: casmith
new hp z4 desktops with wx7100 graphic cards dont work with this product. previous hp products used to work with that same video card but not anymore.
Response from startech.comBy Stefan, StarTech.com Support, April 22, 2019
Thank you for reviewing our SV431DPU3A2 KVM switch. We apologize it is not working well in your setup.
One step to try is making sure the graphics card is as updated as possible from HP support or from the card manufacturer themselves. In addition, we would like to know more about your configuration so we can look into the issue further.
We have Technical Support Advisors ready 24 hours a day, five days a week. To reach one, please call 1 800 265 1844 or click the Chat Live button in the top left of the site.
One step to try is making sure the graphics card is as updated as possible from HP support or from the card manufacturer themselves. In addition, we would like to know more about your configuration so we can look into the issue further.
We have Technical Support Advisors ready 24 hours a day, five days a week. To reach one, please call 1 800 265 1844 or click the Chat Live button in the top left of the site.
Written by a customer while visiting startech.com
Customer Rating
4
Works fine in office setting
on March 27, 2017
Posted by: Sebastian
I previously had a similar device supporting lesser solution (2560×1600) and have bought this to connect a 4K screen.
Whilst I am still waiting for the 4K screen, I am slightly disappointed that I still experienced the same issues with automatically resizing window frames when switching over. Essentially, in most instances, when I adjusted the working windows (Excel, Word, Outlook, other specialist applications), for example side-by side and switch over to another PC, they will be resized when switching back. Very often, they are tucked into the left upper corner, and I have to pull them apart every time again.
I wonder what the solution to this problem could be, as it seems to be a general problem of the KVM switches.
Another problem is that some of my computers (I have 4) seem not to wake up and I have to do a hard restart. I have tried to change some settings in the BIOS, but this did not help.
All PCs have very similar 1 GB graphic cards.
Whilst I am still waiting for the 4K screen, I am slightly disappointed that I still experienced the same issues with automatically resizing window frames when switching over. Essentially, in most instances, when I adjusted the working windows (Excel, Word, Outlook, other specialist applications), for example side-by side and switch over to another PC, they will be resized when switching back. Very often, they are tucked into the left upper corner, and I have to pull them apart every time again.
I wonder what the solution to this problem could be, as it seems to be a general problem of the KVM switches.
Another problem is that some of my computers (I have 4) seem not to wake up and I have to do a hard restart. I have tried to change some settings in the BIOS, but this did not help.
All PCs have very similar 1 GB graphic cards.
Written by a customer while visiting startech.com
Customer Rating
3
Works Alright...
on July 9, 2016
Posted by: demariners
I think this unit would be good for people doing basic tasks such as email or web browsing. When using this for any GAMES or multimedia it has extreme latency. It is almost impossible to use unless they make a unit with 60HZ refresh.
Response from startech.comBy Barry, Customer Support, July 20, 2016
Hello,
Thanks for sharing your review with us. We appreciate the feedback.
You are correct, a KVM performs best when doing productivity based tasks or other work that is not too processor or graphics heavy.
Any one of the applications included in Microsoft Office and most Adobe Creative Cloud applications which are not too heavy but require high quality, high resolution displays perform great in a KVM setup.
Using a KVM for video games can be done, depending on game and level of performance expected, but we do not recommend it since this KVM uses a 30Hz refresh rate at 4k resolutions.
If you have any more questions or concerns our technical advisors would be happy to help.
Thank You
Thanks for sharing your review with us. We appreciate the feedback.
You are correct, a KVM performs best when doing productivity based tasks or other work that is not too processor or graphics heavy.
Any one of the applications included in Microsoft Office and most Adobe Creative Cloud applications which are not too heavy but require high quality, high resolution displays perform great in a KVM setup.
Using a KVM for video games can be done, depending on game and level of performance expected, but we do not recommend it since this KVM uses a 30Hz refresh rate at 4k resolutions.
If you have any more questions or concerns our technical advisors would be happy to help.
Thank You
Written by a customer while visiting startech.com