Customer reviews from X-SENSE.com
X-SENSE - 10-Year Battery Smoke Detectors with Photoelectric Sensor and LED Warning Light 4 Pack - White
Average customer rating
3.4
(13 Reviews)
Rating breakdown 13 reviews
5 Stars
5
4 Stars
2
3 Stars
2
2 Stars
1
1 Star
3
50%of customers recommend this product.
(
1 out of
2)
Customer Reviews for X-SENSE - 10-Year Battery Smoke Detectors with Photoelectric Sensor and LED Warning Light 4 Pack - White
Customer Rating
1
TERRIBLE and short lived
on August 12, 2026
Posted by: DiedByFIRE
from Dukedom, TN
Gender:Female
The local fire department installed Model SD2J0AX in my home. I am a low income senior citizen so I was not charged HOWEVER, they were installed Sept. of 2025 and it is now July 2026 (not even a year) and I have found TWO do not work. It is hard telling how long they have not been working. I just tested them today August 12, 2026. The test button does nothing. No lights. They didn't even chirp like detectors do when they have low battery.
They both say Date of Manufacture is May 7, 2025. Even if going by that date, these do not last 10 years. Not even close. Again today's date is 8/12/2026. I'd like to send these back to X-Sense owners so they can hang them in their homes.
They both say Date of Manufacture is May 7, 2025. Even if going by that date, these do not last 10 years. Not even close. Again today's date is 8/12/2026. I'd like to send these back to X-Sense owners so they can hang them in their homes.
Response from X-SENSE.comBy X-Sense Support, August 12, 2026
Dear Customer,
We sincerely apologize for any concern or inconvenience you have experienced with your SD2J0AX smoke alarms. We deeply care about your safety and peace of mind.
Please note that the SD2J0AX model features a safety activation switch on the back. When the device is removed from its mounting bracket, this switch releases to turn off power, meaning the alarm will only respond when the back switch is fully pressed down (either by mounting it onto the bracket or holding it manually). Additionally, testing the unit requires a brief press of the Test/Silence button rather than holding it down.
Our customer support team has reached out to you via email to provide further assistance and ensure your concerns are thoroughly addressed.
Please feel free to contact us at: service@x-sense.com
Best regards,
X-Sense Support Team
We sincerely apologize for any concern or inconvenience you have experienced with your SD2J0AX smoke alarms. We deeply care about your safety and peace of mind.
Please note that the SD2J0AX model features a safety activation switch on the back. When the device is removed from its mounting bracket, this switch releases to turn off power, meaning the alarm will only respond when the back switch is fully pressed down (either by mounting it onto the bracket or holding it manually). Additionally, testing the unit requires a brief press of the Test/Silence button rather than holding it down.
Our customer support team has reached out to you via email to provide further assistance and ensure your concerns are thoroughly addressed.
Please feel free to contact us at: service@x-sense.com
Best regards,
X-Sense Support Team
Written by a customer while visiting X-SENSE.com
Posted by: Trey
from Virginia
Verified Purchase:Yes
I bought 3, 2 of them go off for no reason. Absolutely no smoke, in bedrooms far from the kitchen. Installed exactly as instructed. Replaced already. Do not recommend.
No, I would not recommend this to a friend.
Response from X-SENSE.comBy X-Sense Support, July 24, 2026
Hi Trey,
We are sincerely sorry for the disruption and frustration caused by the false alarms.
False alarms can sometimes be triggered by tiny particles, dust, or airflow changes around the sensor chamber. We stand behind our quality and would love to investigate what happened or assist you further. Please feel free to reach out to our team at support@x-sense.com.
We are sincerely sorry for the disruption and frustration caused by the false alarms.
False alarms can sometimes be triggered by tiny particles, dust, or airflow changes around the sensor chamber. We stand behind our quality and would love to investigate what happened or assist you further. Please feel free to reach out to our team at support@x-sense.com.
Written by a customer while visiting X-SENSE.com
Customer Rating
1
Absolute garbage
on May 27, 2026
Posted by: Trey Zehmer
from Roanoke, Virginia, United States
Absolute garbage, detectors go off when there is NOTHING to make them go off.
Waste of my money, bought 3 replaced all 3.
Waste of my money, bought 3 replaced all 3.
Response from X-SENSE.comBy X-Sense Support, July 24, 2026
Hi Trey,
We are truly sorry for the frustration caused by the false alarms you experienced.
We remember reaching out to assist you with replacements recently for this issue! We're glad we had the opportunity to resolve this for you and hope your replacement units are performing well.
If you need any further support down the road, please don't hesitate to contact us at support@x-sense.com. Thank you again for your patience and for giving us the chance to make things right!
We are truly sorry for the frustration caused by the false alarms you experienced.
We remember reaching out to assist you with replacements recently for this issue! We're glad we had the opportunity to resolve this for you and hope your replacement units are performing well.
If you need any further support down the road, please don't hesitate to contact us at support@x-sense.com. Thank you again for your patience and for giving us the chance to make things right!
Written by a customer while visiting X-SENSE.com
Customer Rating
4
Mounting holes orientation not aligned with face
on May 23, 2026
Posted by: AlphaXYZ
Gender:Male
Verified Purchase:Yes
Good looking and reasonably priced. Base mounting holes aren’t aligned up-down or left-right with the alarm face, so if mounting on wall, the screw holes are at an angle you have to correct for.
I would recommend this to a friend!
Written by a customer while visiting X-SENSE.com
Customer Rating
5
We use these in our rental properties like the
on May 15, 2026
Posted by: James B
from Portsmouth, Ohio, United States
We use these in our rental properties like the idea of not having to change battery each year
Written by a customer while visiting X-SENSE.com
Customer Rating
4
Too early to tell
on April 27, 2026
Posted by: John P
from Ravenna, Ohio, United States
Too early to tell ..replaced the same model that did not last any where near 5 years, letbalone 10
Written by a customer while visiting X-SENSE.com
Customer Rating
5
It was easy to install
on April 27, 2026
Posted by: Alexandra W
from Marquette, Michigan, United States
It was easy to install. Very good steps in directions. Then the alarm test was done. Hope it never has to go off.
Written by a customer while visiting X-SENSE.com
Customer Rating
5
Great fit. Work as they need to.
on April 24, 2026
Posted by: Doc
from Cedar Rapids, Iowa, United States
These are great. The are packed nicely and protected from scratches. Installation was simple with materials I needed for the ceiling.
Written by a customer while visiting X-SENSE.com