Cookware works great. Received a pan that was damaged out of the box. Still haven’t received my replacement and it’s been over 3 weeks. I think they should take care of their customer a little quicker. Especially the ones that have already paid.
Response from allclad.comBy All Clad, January 4, 2024
Good day. We regret that you have experienced an issue with your recent order. If you haven't already, please contact All-Clad Consumer Support at 1-800-255-2523 for any available status update details. Their hours of operation are Monday to Friday 8:30am to 5:00pm EST.
Love love love the stainless steel, but the non-stick pans I wouldn’t use! They are NOT completely non-toxic (contains PFAS), the non-stick also came damaged, not that I would use it anyways!
I would recommend this to a friend!
Response from allclad.comBy All Clad, December 26, 2023
Good day. We regret that you have experienced an issue with your All-Clad cookware. Please note that we use food safe materials in the construction of our cookware. If you haven't already please contact All-Clad Consumer Support at 1-800-255-2523 for additional assistance with your stated damaged cookware. Their hours of operation are Monday to Friday 8:30am to 5:00pm EST.
My small non-stick pan came with a half inch gouge in the pans rim. The mixed set doesn't come individually packaged so the items bang around in shipping with the other item it is boxed up with.
How can I review a gift item that was undeliverable? The recipient had moved, unbeknownst to me with no forwarding address, and returned to All Clad. When I called after accessing tracking information to inquire was advised there was no forwarding address. Told representative to cancel order and credit my account. No notification from All-Clad as to why order was returned to vendor, nor any notification as to credit. Not very professional. As a side note: have been a long term user of All/Clad products which are the BEST. Just disappointed that the service department hasn’t met the same level of professional service.
Response from allclad.comBy All Clad, November 15, 2023
Good day. We regret that you have experienced with your recent All-Clad.com order. Please contact All-Clad Consumer Support at 1-800-255-2523 if you have any questions regarding your return status. Their hours of operation are Monday to Friday 8:30am to 5:00pm EST.
I gave the aluminum pans to my daughter who has a gas stove. I received notice from General Electric that if the pans had Molded stripes or offsets in the bottom they would not cover breakage of the glass top on my new GE electric range. They had found that excess trapped heat localized in the flat bottom of pans with cuts and molded offset could cause the glass to brake. I close not to take a chance and replaced the pans with another brand that had no cuts in the bottom.