Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
1
HATE THIS THERMOSTAT
on September 1, 2022
Posted by: FMJRDN
from North Alabama
Frequency of use:Daily
I absolute hate this thermostat. It was expensive, won’t hold an internet connection, will not update from the website, sends me email constantly about it’s inability to maintain a connection, and to top it off, I bought 2 of the frickin things. Looking to replace.
No, I would not recommend this to a friend.
Response from resideo.comBy Charlie, Support, January 27, 2023
Hi FMJRDN, this is not something you should expect and we would like the opportunity to help. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
1
Failed within a month
on August 31, 2022
Posted by: ThermoDoesntWork
Frequency of use:Daily
Bought this one to replace the previous Honeywell because the programming wasn’t working right in the previous one. Should’ve kept that one because at least we could set the heat and A/C manually. This new one has shut down completely after a month. Hope there’s another thermostat company out there because I won’t be buying another Honeywell.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
worthless
on August 14, 2022
Posted by: KMYR
from Florida
Frequency of use:Daily
Gender:Male
Cannot keep internet connection and no support from Honeywell Its junk
No, I would not recommend this to a friend.
Response from resideo.comBy Support, January 27, 2023
Hi KMYR, this is not what you should expect. Please make sure that you have 2.4 GHz only network available with alphanumeric characters on both name and password. Our support team is available 7 days a week, just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Written by a customer while visiting resideo.com
Customer Rating
1
Junk
on August 9, 2022
Posted by: Curtarc
from Louisiana
Gender:Male
I have had two of these and they both have failed each after only about a year old. Why does this model seem to fail so often
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
3
Drops wi-fi connection
on August 2, 2022
Posted by: jnotcho
from Eastern Washington State
Frequency of use:Daily
Gender:Male
Came with our new house about a month ago. Works ok but has lost wi-fi connection 3 times in that length of time when no other wi-fi device had a problem. Only way I have found to get it to reconnect is to reboot my router which is not acceptable when I leave for months at a time! I have a NEST at another house which has had no problems in 4 years!
Response from resideo.comBy Support, January 27, 2023
Hi jnotcho, this is not what you should expect. Please make sure that you are using a 2.4 GHz only network to connect the thermostat. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
2
cannot reset to schedule after a time period
on July 23, 2022
Posted by: LENT
from Douglasville, Pa
Frequency of use:Daily
Gender:Male
We have 25 units in our facility and the othe more lucrative models will reset auto at a
certain time set in the unit. The model TH8321WF does not have this feature it seems once it is over ridden the unit remains in that state until manually reset.
certain time set in the unit. The model TH8321WF does not have this feature it seems once it is over ridden the unit remains in that state until manually reset.
Response from resideo.comBy Jerry, Support, January 20, 2023
Hi, your experience is important to us and we'd like the opportunity to understand more about your comment. Our team is ready to help! Visit the Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com
Customer Rating
5
Works well-Has keypad lock
on July 8, 2022
Posted by: Mo27703
from Durham, NC
Frequency of use:Daily
Gender:Male
I've owned this thermostat for about four years. This thermostat is on the second floor and my router is on the first. It maintains a strong connection. I was happy to get another one today why my old Emerson thermostat stopped working. My Sister-in law has a non wifi Honey programable and she loves hers . Honeywell is a quality product. No complaints from either households.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
2 have failed in less than a year and a half
on June 14, 2022
Posted by: EDB23
from Boston, MA
Gender:Male
I had 4 installed with a new system. The voltage in both cases was perfect, but the thermostats both died. Honeywell blamed the installers, but that is wrong. Plus, to maintain a warranty, you need to have them professionally installed. What a joke when all you really need to do if the voltage is correct is replace the dead thermostat with the new one in seconds.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, January 27, 2023
Hi EDB23, we are sorry to hear about this. These trade models should be installed, configured, troubleshot and replaced (if necessary) by an HVAC professional. We can assist troubleshooting to verify if these are faulty devices, Our support team is available 7 days a week, just visit our Support Center link at the top of the page for ways to get in touch.
Written by a customer while visiting resideo.com