Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Posted by: Rick Laframboise
from Grand Forks ND
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
I like how easy and simple it was to set up the thermostat. Very detailed instructions.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
WIFI issues
on December 27, 2022
Posted by: Vick
from North Judson, IN
Frequency of use:Daily
Gender:Male
I have had this for almost 2 years. Have never been able to connect to the app. It has a strong wifi signal however it keeps telling me I have to register the device. I have registered it! When I go to register it it says already registered.I am done with this just dissapointed the price we paid for it. Also the house temp drops 2 degrees before the furnace kicks on making it cold in the house.
No, I would not recommend this to a friend.
Response from resideo.comBy Charlie, Support, January 27, 2023
Hi Vick, we thank you for bringing this to our attention as it's not an experience you should come across when scheduling. Please visit our Support Center link at the top of the page to find ways to contact us, we'd be happy to help you.
Written by a customer while visiting resideo.com
Customer Rating
5
Waiting on hold….. recall option fail
on November 14, 2022
Posted by: CW..
from Whitestown iN
Frequency of use:Daily
Gender:Male
I need to register my thermostat I’ve been on hold for 1:20 so far…. Hire more people!!!!!
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Do not purchase
on October 19, 2022
Posted by: Sachi
from Victoria BC
Gender:Female
Doesn’t hold wifi and is very limited for programming. No ability to reduce temperature while at work other than manually. What a piece of junk.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
have to register after every power interruption
on October 6, 2022
Posted by: frustrated owner
from Jacksonville
Frequency of use:Daily
Gender:Male
Thermostat works fine until there is a power interruption, then have to call and register it again and again and again.
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Support, January 23, 2023
Hi, you should be able to perform a power cycle on the thermostat to recover wifi connection by detaching the faceplate for 30 seconds.
Written by a customer while visiting resideo.com
Posted by: Opa!
from SK, Canada
Frequency of use:Daily
Gender:Male
Verified Purchase:Yes
Excellent product and brand, we had a difficulties to set it up. And by the help of the honeywell tech support assisted us till the unit set up. Until now the unit is working very well.
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
Awful Experience
on September 27, 2022
Posted by: TH35
from Rochester, MN
Frequency of use:Daily
Gender:Female
DO NOT GET THIS PRODUCT! Very outdated and technical support is extremely lacking. Just purchased it brand new and had a professional install it. Have been on the phone for HOURS since installation last week with Honeywell/Resideo and my internet service provider with no resolution yet. Big mistake in purchasing this product.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, January 27, 2023
Hi TH35, this is not what you should expect. Please make sure that you have a 2.4 GHz only network available and that the name and password of your Wi-Fi have alphanumeric characters. Our Support Center link at the top of the page has all the ways you can get in contact with us to discuss where the issue may be.
Written by a customer while visiting resideo.com
Customer Rating
1
Very bad
on September 9, 2022
Posted by: Jnknnnn
from Wa
Frequency of use:Daily
Gender:Male
Maximum temperature for Heather is 76°. I'm trying to fix it
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com