Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
3
Works, Kind of
on May 18, 2023
Posted by: boarhogsm
from Laceys Spring, AL
Gender:Male
Features are pretty lame, cannot even identify the thermostat model with the app. Biggest complaints:
1) Show "heat" is on message on app home page when AC is on.
2) For some strange reason, I cannot capture the screen like other apps. It's not a banking app.
1) Show "heat" is on message on app home page when AC is on.
2) For some strange reason, I cannot capture the screen like other apps. It's not a banking app.
No, I would not recommend this to a friend.
Response from resideo.comBy Charlie, Support, May 19, 2023
Hi boarhogsm, we're always looking for ways to improve the experience for our customers so we really appreciate the feedback. If you ever need assistance, contact us at 1-800-468-1502, or through Facebook and Twitter under Honeywell Home.
Written by a customer while visiting resideo.com
Customer Rating
3
Meh. Should be better
on April 28, 2023
Posted by: Rich1234
from NY
Frequency of use:Daily
I got this as part of my new AC/furnace install. I couldn’t connect it to my main Wi-Fi since the system limits the symbols it allows in the password. They don’t allow some which have no security implications even for poor programmers. Also, the menu screen displays 1.5 rows even though there’sa bunch of open space on the screen.
So far, other than those issues of poor programming and design, the thermostat has been working fine.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
3
Wifi not worth it. Can't use remote sensor too
on April 12, 2023
Posted by: Bruceb
Thermostat good enough in general. But the Wifi function simply allows you to control the thermostat from anywhere, which I surely don't need enough to give up my personal info, and reviews show it's unreliable. They don't tell you that you can't connect a remote sensor to it if you have heat strips which also require a remote connection. Took installer a long time to find that out. I would not have chosen this thermostat, but heat pump installer required it, as they know it [or so I thought].
Response from resideo.comBy Paul, Support, April 17, 2023
Hi Bruce, if you wanted a remote sensor, you would simply have to replace the WiFi thermostat with a RedLink wireless thermostat. RedLink is the communication our devices use to communicate remotely. You will still be able to add the thermostat to your online account for remote control. If you have any additional questions, please reach out to our support team on Facebook/Twitter with a private message. Our hours: Monday - Friday 9 am to 6 pm CDT & Saturday - Sunday 9 am – 5 pm CDT. We look forward to hearing from you soon.
Written by a customer while visiting resideo.com
Customer Rating
1
lose all privacy, period. Waste
on April 5, 2023
Posted by: sjs1
from Central Florida
Frequency of use:Daily
bought new with a new A/C system. Liked the old thermostat (same but non wifi capable) and decided to try the new wifi thing. Went to register and get on the app and decided not to as they wanted the A/C company to monitor the system, among many other onerous things etc.. obviously this was set up for others benefit not the users. Want the government to decide what temperature you can set at, then join up with this ridiculously non private wifi itneraction where eveyone is able to monitor your actions with the tstat. Wasted my money on this one.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, April 10, 2023
Hi sjs1, we are sorry to hear about this. You can decide not to enroll into an Energy Savings program with your utility. You can consult our Privacy Policy and EULA at the bottom of our MyTCC website: https://mytotalconnectcomfort.com/portal/ Visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Written by a customer while visiting resideo.com
Customer Rating
4
Could be improved
on March 29, 2023
Posted by: Carl the first
from Fort Worth TX
Frequency of use:Daily
Filter reminder should be based on running hours rather than calendar months
I would recommend this to a friend!
Written by a customer while visiting resideo.com
Customer Rating
1
Worse than the wife!
on March 29, 2023
Posted by: FlordaSkeeter
from Everglades
Frequency of use:Daily
Gender:Male
This thing dont connect for crap! Now I got the wife nagging more than usual about the AC! Cost me at least 10 cases of keystone and for what? WIFI keeps asking me to register after I reconnect. The quality just aint good neither. This company's so cheap they would give a nickel to see Jesus riding a bicycle!
No, I would not recommend this to a friend.
Response from resideo.comBy Joey, Support, April 3, 2023
Hi, we're sorry to hear you're having trouble with the wifi connection. Please feel free to get in touch with us by selecting the support tab on the top of this page.
Written by a customer while visiting resideo.com
Customer Rating
2
Internet Connection Issues after 5 years
on February 25, 2023
Posted by: Frustrated@5YRS
from WI
Frequency of use:Daily
Gender:Male
Nice streamline appearance. Worked great for 5 years and enjoyed looking at the thermostat for outside temperature. Now the thermostat states it isn’t connected to WiFi, when it is. I’ve reconnected to my WiFi multiple times, registered the thermostat (again), and still can’t use it. WiFi still works for every other devices in our home. Never had a thermostat fail after only 5 years until this one. Would not recommend.
No, I would not recommend this to a friend.
Response from resideo.comBy Jerry, Support, March 2, 2023
Hi, we'd be happy to help get you connected so you can manage your thermostat remotely. Please visit our Support Center link at the top of the page to find ways to contact us.
Written by a customer while visiting resideo.com
Customer Rating
1
Way overpriced for what you get
on February 24, 2023
Posted by: Uncle Jimmy
from Doylestown OHIO
Frequency of use:Daily
Gender:Male
Local Heating company installed August 2022 and replaced current thermostat. Hard to read screen compared to my other thermostat. Does not control humidity only turns it on and off for when the heat mode is on which my other thermostat worked perfectly for humidity. Paid $$$$ to install this unit and I don't like it as much as my Honeywell color 9585 that I put in another building for $. Just keep humidifier hooked to separate humidistat its the same way the Vision Pro 8000 works.
No, I would not recommend this to a friend.
Response from resideo.comBy Support, February 27, 2023
Hi Uncle Jimmy, we are sorry to hear about this and appreciate your feedback. The installer of your thermostat can configure the thermostat to control humidity when heat is on but also when having the thermostat set to off mode, they can help you verify that everything is working fine. Our support team is available 7 days a week, just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Written by a customer while visiting resideo.com