Customer reviews from resideo.com
Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Average customer rating
2.4
(134 Reviews)
Rating breakdown 134 reviews
5 Stars
26
4 Stars
11
3 Stars
13
2 Stars
19
1 Star
65
25%of customers recommend this product.
(
27 out of
108)
Customer Reviews for Honeywell Home - TH8321WF1001/U VisionPRO 8000 Wi-Fi Programmable Thermostat - White
Customer Rating
1
Blank Screen
on November 26, 2023
Posted by: Shay38
from Florida
Thermostat has gone blank. Nothing has fixed it. We did all the troubleshooting. It has no battery to replace.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
2 days old and going bad
on October 22, 2023
Posted by: Cliff W
from Forney TX
WOW I have had a Honeywell RTH9580WF1005 for many years and never has had any issues. On 10/20/23 I had all new a/c heat system installed that came with the Vision Pro 8000. They talked me into installing the VP8000 saying it was a better thermostat. WRONG! This thing keeps showing a sensor error with a message to contact the dealer for thermostat replacement. ?Whats up with this crap. Only 2 days and is gave this error twice now and shuts the system down. I can not find any info online for this error. I have to disconnect the thermostat from the wall and plug it back in to get it to go away. Then it sits at Waiting on system for about 10 minutes.
No, I would not recommend this to a friend.
Response from resideo.comBy Maria, tech support, October 23, 2023
Hi Cliff W, this is not what you should expect. We recommend you having the installer checking the thermostat configuration, it is possible that they configured it for sensors but it doesn't have any. They will be able to verify this and replace the unit in case that it is necessary.
Written by a customer while visiting resideo.com
Customer Rating
1
Will not stay connected
on August 6, 2023
Posted by: ESEMandu
from Hydro OK
Frequency of use:Daily
Gender:Male
This seems to be a feature of the line of thermostats. You can register and use the app one time before it disconnects. The thermostat is connected via wifi, but that displays continues to remind you to register.
No, I would not recommend this to a friend.
Written by a customer while visiting resideo.com
Customer Rating
1
Horrible
on July 31, 2023
Posted by: AMS2313
from VA
Frequency of use:Daily
If I could give this expensive lump of plastic a zero stars I would. Here it is only 1 yr after install (with a full HVAC system replacement) and poof it is shutting down, meaning it goes blank on the screen and if it is in a/c cycle the a/c shuts down. And in order for it to start back up you have to take the face place off the wall and I count to 10 and put it back on. And you may have to be done several times to get it to work. As far as I can see there is not a battery to be changed and the wires are connected.
And lets not forget to mention the WIFI option is horrible too.... even though it is connected to wifi it still states connect to wifi or update at resideo.com. I HAVE DONE THAT several times. Very frustrating when you pay high price for a product to be this bad.
And lets not forget to mention the WIFI option is horrible too.... even though it is connected to wifi it still states connect to wifi or update at resideo.com. I HAVE DONE THAT several times. Very frustrating when you pay high price for a product to be this bad.
Response from resideo.comBy Customer Care, August 9, 2023
Hi AMS2313, we are sorry to hear about this. The screen going blank could indicate that your thermostat is not receiving enough/constant voltage. Please check the AC voltage between the R and C wires of have the installer of the thermostat verifying this. We recommend making sure that your thermostat is connected to a 2.4 GHz only Wi-Fi network. Our support team is available 7 days a week, just visit our Support Center link at the top of the page for ways to get in touch and someone would be happy to help.
Written by a customer while visiting resideo.com
Customer Rating
3
app
on June 29, 2023
Posted by: patk
from germantown wi
Frequency of use:Daily
Gender:Male
good product but the app and pc controls are very simplistic no ability to set a vacation schedule or temporary schedule from the app you can do it at the thermostat per their own documentation " Use the VisionPRO™ 8000 WiFi Programmable Thermostat to set a temperature schedule for any day of the week. Set the same schedule each day, adjust it on weekends, or customize it by the day. Use vacation and holiday scheduling to help save energy while you're away" why wouldn't the app have the same functionality we have 7 thermostats so vacation scheduling is an event ,walking around 120,000 square foot facility
Response from resideo.comBy Charlie, Support, July 31, 2023
Thank you for taking the time to give us your feedback on this product. If you ever need any assistance with our products, please feel free to reach out. Our Support Center link at the top of the page lists the ways you can get in touch.
Written by a customer while visiting resideo.com
Customer Rating
1
Frustrated customer
on June 10, 2023
Posted by: Kennethcarguy
from Muncie, In.
Frequency of use:Daily
Gender:Male
Just like so many others have mentioned, My VisionPro 8000 won't stay connected to WIFI! I've deleted and reinstalled numerus times, and it's off again right now. Very frustrating!! Way too expensive a product to have these problems! Would never buy again.
No, I would not recommend this to a friend.
Response from resideo.comBy Jerry, Support, June 13, 2023
Hi Kenneth, we'd be happy to help get you connected so you can manage your thermostat remotely. You can find ways to get in touch by visiting our Support Center link at the top of the page.
Written by a customer while visiting resideo.com
Customer Rating
5
question
on June 8, 2023
Posted by: rmpalo
from draper ut
I need some help. I have a Vision PRO Series with RedLINK thermostat, but I would like to have a WIFI thermostat to control by APP. Is there any option that you recommend? On my Honeywell thermostat, only 2 wires connect with a honeywell unit and it connects with my furnace. Is there any option for me to change my thermostat and put another compatible wifi using only these two wires?
Written by a customer while visiting resideo.com
Customer Rating
5
Great Thermostat with Internet access and control.
on May 22, 2023
Posted by: Bob5100
from North Texas
Gender:Male
I have 8 of the VisionPro 8000 in multiple buildings on the same network in operation and almost never have any issues with any of them. I installed them myself but I am an engineer and understand WiFi well. I have seen no issue with firmware. I stumbled on this review page while trying to see if I can add a dehumidifer to my system and control its operation. Looks like they will allow dehumidifier to turn on when system is on but not regulate dehumidifer based on humidity settings which is what I want. Only need this in one zone so may add an additional device.
I would recommend this to a friend!
Written by a customer while visiting resideo.com